Adam Park Hotel & Spa Marrakech in Marrakech

This is the worst hotel I have been to in a long time. Breakfast is awful, dinner is worse. Rooms are old and smell funny, ventilation is noisy. Hotel staff is extremely rude, I cannot stress enough that the idea this is a 5 star hotel is laughable by any standards. I have had more comfortable stays while camping in the mountains.

This is a classic too big to care hotel. Might be good for the tour groups who are willing to fit into the rules but as soon as you need something even slightly out of the norm it's an issue. Pros It's big (for those that like big hotels) 3 onsite restaurants. (Buffet,Italian and Moroccan). Our group ate at the Moroccan and Trattoria and it was just ok. Nothing great Bar, although prices are through the roof and choice is not great. Good breakfast buffet with lots of choice Cons We requested a cup of hot water for a tea as the restaurants were not open. 1 1/2 hours later I went back to reception to request again. We ended up getting a kettle delivered with no cups. We had a shower over bath configuration. The water from the shower went all over the floor and sink rendering it useless. A mechanical fan like a split system droned all night outside our room, we did not have our heating on. This hotel is on the takeoff flight line from Marrakech (3km) away so it is noisy. You get woken up very early by the planes that go all night. The pool is not heated so is unusable as it is too cold. The fitness room opens at 7 however you can't get a towel until later as the pool attendant looks after those and he doesn't start till later. We attempted to get some washing sent out. We were told 24 hours initially which was fine, then told maybe 30 hours or more which didn't line up with our checkout. We were offered an express service for double the price Hmmmm strange how it can actually be done The hotel is 3-4 kms out of the Medina so not exactly walking distance which means you need to get taxis in and out of town. There is a courtesy bus but limited services. Overall the wait staff are very nice however the concierge staff were not as nice and very regimented. Not my type of hotel but might be ok for others. We have transferred to a different hotel and loving it.

The staff at Reception are unhelpful and seem quite smug and condescending. The first room they put me in was dreadful with no view, booked this hotel months ago. I asked to move rooms so they put me in a twin room with small single beds. I’m spending my birthday here so quite disappointed. If I want to move again I was told I would face the car park. As I said, very unfriendly staff. The swimming pool is lovely but has only ladders, no steps. It has very wet marble leading to ladders,a huge falls risk. The reception staff CONFISCATED fellow travellers alcohol as they entered the lobby from a shopping trip. Absolutely appalling! Currently a guest.