Pestana Grand Premium Ocean Resort in Funchal

Not a 5-star hotel.
Staff bored of their work, and you can see and feel it. Sometimes arguing and are loud even when guests are around.
Most guests elderly, this hotel is not for younger people.
The food they serve at the restaurantes, except bits of the breakfast, are a joke. Its horrible! Ordered a risotto, but got a soup with hard rice.
At breakfast, the chef making omelettes and eggs, only used one pan instead of making more omelettes at once? Saving money for the hotel? It made people stand in line for a long time.
In bed plastic covers under the sheets, as you for children. Very uncomfortable. There are other things to use if you want to protect the madrasses. Bed linen old and washed down.
Facilities nice, but to small for all guests.
Rooms very plain and simple, not a luxury feeling. Bathroom, the walls in the shower, have they ever been cleaned?
Got a new room after first night, because my room smelled of mould, proberbly from the wall behind the bed. Nice of the reception to change, thank you!
The hotel, because of the facilities, is ranked as a 5-star, but its not in reality.
Stayed earlier at Pestana Promenad, which is a 4-star ranked hotel, but in reality it is better than Pestana Grand. And the staff is realy nice and welcoming!