Bull Eugenia Victoria & Spa in Playa del Ingles

We booked all inclusive plus and please be warned this doesn't include any bottled water! We had to buy from the shop, they do have a tap to refill but this is not acceptable given this is a basic need and should be included and having medical conditions which require lots of water, having to go either to the shop or all the way down stairs to fill it is not great and after everyone has touched the tap. The choice of food is absolutely poor and no option for picky eaters or dietary requirements, there is around 6 dishes to choose from on an evening and even less at lunch and evening and most of which is fish or stuff lathered in sauces. No chicken nuggets for children or pizzas in the main restaurant. The snack bar was ok for lunch and the pizza bar was OK however only 2 pizzas was being cooked at a time and was gone within seconds. No branded beers as advertised The hotel is generally looking OK but the hallways are very old, dark and tired blue carpets needs updating and looking at it from the outside as you approch doesn't look great with the blue window frames makes it look cheap but obviouslythis is only a very minor issue. The pool needs sorting on the floor. My boys constantly had a rash and was itchy after getting out the pool. My littlest boy developed impetigo however this is proberly unrelated to the hotel. Lifeguard changes her mind you can have the floats in 1 minute then the next she says no then child cries allows them to keep it so not sure if a power trip or not. Sun loungers can be reserved from 5am so be prepared to get up and reserve as they are gone very quick from early on. The inside pool was lovely and warm but children only allowed in 10 till 12 and you are made to rent their towels with a refundable £45 deposit. No entertainment in the day apart from a session of aqua aerobics in the morning and water polo in after no music played around the pool. Most staff polite some rude, however all encounter with reception was were very polite and helpful. We didn't use the entertainment for kids or evening but looked OK when walking pased. Was made to go change all inclusive band before we was allowed to be served half way through our holiday. On arrival around 3pm we had to wait an hour for our room to be ready, which wasn't great after travelling and the fact the cleaner was there at 11am the day of checkout and all through the stay they hadn't cleaned the room until 2/3pm. The rooms was ok as per the photos nice and big however the fact I was on the 7th floor and there was NO lock on the patio door was hard work with a SEN child. Not enough towels for 4 people. Very noisy and constantly being woken up by people walking past and inconsiderate banging above etc. Free WiFi that worked well. The location is ok the street it is on feels very run down, quiet and strange as lots of things down side cut through and things that have shut down. The main supermarket is just next door. The street opposite leads you down to the main b

We were half board (DBB) for 7 nights Pros: clean room and hotel, fridge in room, beds v comfy, slept so well. Breakfast nice, cushions on sunbeds comfy, spa excellent - dead sea pool was great in particular. We thought it was a reasonable price. Cons: a charge for pool towels, no-one stops people from reserving sunbeds all day (and then they only sit on them from 3pm onwards!), some staff were lovely, others not so friendly (ie a couple of bar staff and wouldn't even give us an ice cube! Charge of 50 cents). They were also really strict about not joining tables together at the bar. Evening meal not the best and you had to find your own table (which was difficult sometimes for a party of 6). We ate out 2 nights.