HL Suitehotel Playa del Inglés in Playa del Ingles

I have to say, I was very disappointed with this Hotel overall. I have stayed in much better accommodation for a lot less money and I can’t help with feel like HL suites is very overpriced. However there are some good things about the hotel and credit where is it due, the sunset rooftop bar and sunbathing is fantastic. Rooms- I booked a standard double room, okay yes it is the budget option however I have stayed in standard double rooms in many different places and I found them to be of a much higher standard. Firstly the room is small. There is nowhere to sit apart from the balcony seating area or on the bed. No sofa or chairs in the room apart from a small desk chair. The Beds in this type of room are also two singles pushed together which I find to be incredibly frustrating as someone who is used to a king size at home and in most hotels I stay in it is at least a double bed that you don’t fall down in the middle of if you roll over in the night. Also the quality of the mattresses leave a lot to be desired, mine is extremely hard. I am on my forth night here and I do not look forward to getting in the bed due to how makes my back feel the following day. I’m aware that this is a personal gripe to me and some people enjoy a hard mattress for me as has been extremely uncomfortable so far. Also, I find it incredible that in a hotel where I have spent €1200 for a week all inclusive. They found it acceptable to charge me a further €20 for the use of the in room safe to keep my possessions secure. This is ridiculous. Food- I found the food to be of a lower than average standard, for us brits, Spanish all inclusive is rarely great, however HL Suites was particularly disappointing. Yes they have a different theme every night and the options are fairly varied however the only food that I have managed to survive on is the salad options which are numerous to be fair, and the Pizza. Even the chips/fries are soggy and bland. Pool- The pools are great. The hot tubs on the roof are fantastic. Bars- The all inclusive options are great, you can have all the drinks you can get at home and bottles of water at any time to take to your room. Staff- The staff were very friendly and welcoming especially Octavian at the desk. I did give the staff an oppertunity to listen to some of my issues and I enquired about a room upgrade but was told that was not possible. I will write I private e-Mail to the management requesting a partial refund re the poor food choices as for the next few nights I intend to eat out to get a proper evening meal, but I can’t imagine I’ll get anywhere. To sum up, this hotel is a bit dated in places and I’m not honestly sure how it’s not a 3*. It’s saved by the rooftop terrace I think, however when I come back to PDI I will be looking for more value for my money and probably going elsehwere.