Servatur Altamadores in Puerto Rico

*LONG BUT HONEST REVIEW* I had read some of the reviews before coming to this hotel, with it being mixed we thought let’s just try it. Wish we had listened, never have I been so disappointed coming to a “4 star”… defiantly more 2 star! Food selection is very small and repetitive with limited selection. Snack bar has the same food on it everyday, chips, burger, hotdog and toasty and not the best quality either. We didn’t eat off the snack bar much as there were often flies on/around it. We also only ate the food in the restaurant a handful of times because of quality so ended up spending a fortune on taxis/eating out. Cocktails were from a machine (which I usually don’t mind) but these were warm and horrible. It seems that they’re not bothered about the decor, even though the rooms defiantly need TLC. My parents were definitely worse off with the room they got, mouldy and poorly maintained. They ended up showering/ getting ready in our room one of the days because of the horrendous sewage smell, although they did get the plumbers out to sort it. The loungers were really grubby and pool area is poorly maintained. I had’t seen anyone clean this area in time we were there and from looking at it looks like they’ve not been done in a while! Around the pool they play the same songs over and over, we only sat round the pool for 3 hours on our last day and heard the same song 3 times. It is also out in the sticks, there is a small shop outside of the hotel but that’s it, nothing else even remotely close by. It’s 8 euro for a taxi down to the shopping centre but even then the first night we waited half an hour for a taxi to arrive, although most after that were pretty rapid. There’s not really much atmosphere, we came back at 10:30 one night and the only people we saw were staff. There were some positives, beds were super comfy, had the best night sleep. Staff are really friendly and helpful. Fizzy drinks/slushies are lovely and refreshing, especially on a warm day. Overall, this hotel was very overpriced and rubbish value for money. I will be staying well clear of this hotel and would advise for anyone else to do the same!

Stayed at this hotel for 14days hotel OK clean and tidy most of staff in restaurant could not tell you what food had nuts in or not food same over and over only good thing bbq Wednesday and Saturday self service drink so under age drinking and no staff to keep an eye on it a few drunks which were a pain with small children about lots of signs saying no smoking and no e cigarettes or vapeing but people totally ignored it around pool area but 98% of people went to a designated smoking area would help if there was smoking on terraces entertainment poor wife would not go back if you payed her

Hotel needs a bit of TLC, run down and needs repair work. Bathroom had mould and cracked tiles as well as random patches where there looked to have been leaks just painted over.
The food was not gluten allergy safe as assured prior to travelling and staff unable to accommodate. Food often labelled incorrectly and all open buffet style. Staff lovely but language barrier prevented food reassurances which were needed. They did have a gluten free beer but ran out after 4 in the week.
Nothing around the hotel to do-there is a beach walking distance but anything else is about an hour away.
The only positive I can say is that it was clean. Would not be going back.

Came here with my partner , it’s just an average hotel we both agreed. CONS: Cleaners came once in a blue moon and rarely mopped our floor etc. The fan in the room was making An awful sound and was covered in dirt and marks. The lock on the bedroom door was actually broken and wouldn’t shut properly. Stained mattress ( unsure if Urine or blood) Same food over and over day in day out it was was pork and fish. Entertainment was naff and didn’t really intrigue anyone. Evening entertainment was average , nothing spectacular. PROS: Self serve drinks No fighting over loungers Restaurant staff were quick to collect plates All in all we wouldn’t stay here again , if you’re looking for a basic hotel then this would be perfect for you.