Iberostar Selection Playa de Palma Hotel in Playa de Palma

Terrible experience! I booked a pool suite for two nights. After arriving at the hotel, I was told that I could only choose the rooms at the two ends of the 1st and 2nd floors, the first room in 201 or the last room in 129. I told the front desk that the room types at the two ends are not auspicious in China, and whether there are other options, but a man at the front desk said bluntly that I could only choose from these two. If I want to change rooms, I need to pay an extra 50 euros per night to upgrade the room type. March is the off-season for tourism in Mallorca. I don’t believe that other rooms of the same price are sold out? ! So bullying? (I booked 1,700 yuan per night with breakfast, but if I knew it was a room at the two ends, I would never choose them)
In addition, there are two floors of commercial buildings along the street in front of the hotel, so the view of the sea view room in the lower area is also not good. The infinity pool in the hotel introduction picture cannot be used by ordinary guests, and can only be opened by cards on the executive floor, but there is no special explanation in the platform introduction, which is suspected of misleading consumption.
Picture 1: There is a two-story commercial building in front, so the view from the ordinary sea view room is not good. Picture 2 and 3: The top floor swimming pool in the introduction is only accessible to the executive floor, but there is no special explanation in the introduction, which is a rip-off.

It’s not a 5 star hotel by all means. Good 4 for sure , a bit dated, so don’t expect any wow effect of luxury. Typical slow and somewhat ignorant service. The food is very average and clearly doesn’t reach 5 stars . Defrosted berries and fruits for breakfast and absence of chefs to prepare hot breakfast if you fancy one.
The hotel manger has very poor management skills so no surprise on the service at various levels/areas.
Overrated and overpriced.
The only good thing is the location and good sound proof.