TRH Paraiso Hotel in Estepona

This has been a great hotel but now it’s awful living on its past glory! The internet didn’t work all week !! The air conditioning didn’t work at all !! I am not sure what work was actually done during the recent refurbishment? It claims to be 4star but it’s barely 2star !! Very disappointing!!

This establishment does not meet the standards of a four-star hotel. As a seasoned traveller with extensive experience in various countries and accommodations of different star ratings, I must express my dissatisfaction with my recent stay. Despite being aware of the hotel’s location prior to booking, we made the prudent decision to rent a car. In my opinion, a car is an essential necessity to avoid being confined within the hotel’s premises. Our room was outdated, lacked cleanliness, and featured an antiquated air conditioning system that proved to be utterly inadequate. The bathroom was particularly neglected, with painted-over tiles, a mouldy shower curtain, and a basic shower that was challenging to maintain the optimal temperature. The reception area was plagued by an unpleasant odour emanating from the drains, and an overpowering air freshener was frequently sprayed throughout the day to mask it. The canteen, which serves as the hotel’s restaurant, exhibits varying quality standards. While the staff is diligent in maintaining cleanliness, they take customers’ plates while they are still dining. The food presentation is often lacking, and the dishes do not always appear appealing. The food labelling is severely limited, but the food is plentiful and replenished promptly. However, the quality of the food is not always consistent, as exemplified by the ribs and spouts combination. Additionally, the food is frequently served cold. No local delicacies to try here unfortunately. I witnessed an instance where the chef, wearing gloves, cleaned spatulas at the cooked food trays after grilling pork without changing his gloves or washing hands. I reported this incident to the staff, but no action was taken. Breakfast was my favourite meal of the day. The pastries, fruits, and eggs were delectable. However, if you are seeking sausage, you may be disappointed, as the hotel only offers hot dogs, don’t worry as spouts, and green beans are available for breakfast too. Drinks in the restaurant are served on a self-service basis, and there is a coffee machine by the bar that produces acceptable-quality coffee. The indoor pool is currently out of service, which was unfortunate, as it would have provided a welcome respite from the intense sun. The pool area also features outdated sun loungers that are extremely uncomfortable and lack the option of mattresses, unlike other four-star hotels. The animation team’s performance was subpar, lacking the professionalism of a children’s club. On our last day, a little effort was made to engage the children. The aqua gym was satisfactory, but the repetitive routine and same music became monotonous. On one occasion, a bouncy castle slide was introduced into the deep end of the pool, too deep for most children. The children’s mini disco consisted solely of music, without any attempt to encourage dancing or teach the children any dances. The entertainment options were limited to bingo, flamenco, and a musical

The pool is lovely and the gardens are well maintained, which are the only real positives. The room was acceptable, but I was disappointed to find someone else’s hair on the floor — a clear sign that it hadn’t been cleaned thoroughly. The food has been awful. Today’s selection included ribs, sprouts, and tinned carrots, along with a few basic options like spaghetti. The quality and variety are very poor. The hotel also advertises snacks for all-inclusive guests between 3pm and 7pm, but these were never available during our stay. The hotel seems to prioritise Spanish guests — they were given preference when queuing and at meal times. It’s also worth noting that the location is very isolated. It’s a long drive from the airport, and there are no local shops or places to walk to nearby. The whole place feels very tired and dated. The outdoor toilets were filthy, which added to the overall disappointment. Based on my experience, this hotel barely scrapes a 3-star rating. I even asked a Jet2 rep at the airport about the hotel, and he avoided answering directly — just said the area was lovely. That says a lot.