Hotel América in Granada

The restaurant enjoys a superb location and has a very inviting ambience, definitely a highlight of the visit. The food was decent . Unfortunately, the service was extremely disappointing. We were ignored for at least 30 minutes, even though staff passed by our table several times. When we asked for a glass of white Chardonnay, the waitress had no idea what Chardonnay was, which was surprising for such a tourist-heavy area. The staff’s lack of basic English skills made communication difficult. There were also issues with the bill: items we did not order were added, and there was no apology when we pointed out the mistake. We were charged for four ounces of a drink but only received two. Additionally, a tip was automatically added to the bill. Normally, a bread basket (which you don’t request) is brought and charged as gratuity, but in our case, we were charged for bread that was never even served. After reading online reviews, it’s clear that many other customers have had similar experiences with unhelpful personnel. The owner really needs to address these ongoing service issues. On our way out, we also noticed a lot of commotion at the hotel’s front desk. One of the guests, who was on crutches, was struggling to get assistance with her luggage, and the staff seemed unable or unwilling to help. For clarity, we did not stay at the hotel and only visited for lunch, but this incident further highlighted the lack of helpfulness from the staff. While the location and food are excellent, the poor service and questionable billing practices left a very negative impression. I would hesitate to return or recommend this restaurant until significant improvements are made.