Mirissa Bay Resorts in Mirissa

Sadly this place has massive unfulfilled potential. We stayed here for 3 nights. It seems the management have low standards of maintaining the place and poor systems.

Plus
- The location is great. There is a nice covered seating area and the rooms are good size and air-conditioned.
- The staff are well meaning and try hard but got a fair portion of our orders wrong so we just went elsewhere for meals.

Minus
- Getting any food or service out of the kitchen is very slow and error prone.
- We had breakfast supplied and the omletes and bacon tasted of fish. Grill not cleaned it seems.
- Our water regularly ran out in the rooms because of a header pump problem. The attached picture shows the state of the pump. When you could find someone to raise it with it was fixed by turning on the power to the pump.
- We used the hotel hair-dryer. It seems they only have one because the room attendant asked for it back for another room at one stage.
- When the rooms were made up, we repeatedly had to ask for new water bottles because they were forgotten.
- The rooms use old style locks and there is no safe in the rooms.
- Couple this with an unattended, but unlocked reception area with keys put out on the counter easily accessible and people who can walk in from the beach and road there is a real security issue.

Some of the these problems are not a big deal if it was just one thing. But they are symptomatic of the approach to running the place and the general state of it.

There is no way I'd call it a resort. We would search long and hard to find an alternative location if we were coming back to Mirissa (which we likely will) because we very much enjoyed the beach and location.

Just stopped here for a "quick" lunch around 1pm with our guide. After waiting for 10 minutes to get our menus and 15 minutes for someone to get our orders we received our drink 16 minutes later. Then we waited another 35 minutes for a prawn curry and grilled chicken dish at which point I got up and complained asking where our food was, after which it arrived after about 10 minutes.

Then no one apologized, no one came over, no one offered us anything else to drink, nothing.

After about 10 mins of waiting after we finished our meal, I got up and asked for the bill and our guide's banana juice was added to our bill to which our guide was told that he paid for it. I went to the manager and refused to pay the service charge, still paid for everything else. Then I apologized to the waitress for being short with her about the food and said it was just because I was hungry, and she starts complaining saying, "what do you expect from us? There are lots of guests and only two people working?" There were 5 tables. If you can't handle 5 tables as a restaurant in the middle of the afternoon, what are you doing?

My Guide said this is his first experience with their new management and won't be bringing people back here anymore.

Just Bad. Especially in a touristy part of town.