Novotel Lugano Paradiso in Lugano

Friendly staff. Great walking location down to the water and town. Views were decent from our room. Clean room, cleaned daily. I’d say their pricing is fair for what they provide.
I would just recommend you check your booking and remember if you included breakfast or not. Unfortunately they checked off breakfast included on our check in papers, and since I didn’t recall off the top of my head, I assumed they had the right booking. Well turns out we didn’t include breakfast on our booking and had a large bill at the end of our stay (we simply would not have eaten it if they would have cross checked our booking). They admitted to their mistake of checking it off, however, no partial refund, offered us to take two special jams instead. I take partial fault as well for not checking. Breakfast was ok, wide variety of options.

Not expensive but good quality service and good food. Nice place to stay

Good hotel. Clean rooms, pets allowed. Beautiful terrace. Good breakfast with big buffet. Restaurant in hotel also cook well. What i did not like: ▪︎bed was from 2 small beds, not 1 full big bed.. ▪︎in room was no kettle or coffee mashine, so every time need to go to restaurant. ▪︎ no bath tub in room.

Very friendly receptionist. Location not the best but okay. Rooms have comfy beds