Erten Konak - Special Class in Istanbul

My experience at this hotel was profoundly disappointing. It was advertised as wheelchair-accessible, yet the reality was entirely contrary. The accommodations and services failed to meet the basic accessibility requirements. I strongly advise any wheelchair user to avoid this establishment.
The advertised pictures are not accurate. There beds are very small.

Having visited Istanbul on several times, this was by far the atrocious hotel I have ever encountered. The primary purpose of this review is to caution others—especially those traveling with individuals who have a physical impairement —to avoid this property at all costs.

Very disappointed and disheartened as my family member felt really upset it was his first time to Turkey.
Beware! They ask for your passport and make you sign an agreement even though everything is booked before hand and they keep copies. I don't why they do this? And what's written in the agreement. Please check before you commit. I would not trust them .

Strange stinking smell from the toilet.

Don't waste your money or time! They very harsh and abrupt and will not give a refund. Even though we hardly used the hotel.

Worst hotel and service ever received. This hotel advertised as wheelchair accessible, but it's anything but. If you are a wheelchair user, please stay well away.

When we arrived at 2am, the hotel reception staff (short man with beard) looked at my disabled brother in the wheelchair and just shook his head. The road to the hotel is very difficult to reach by car as it's a small side street cobble stone path.

The hotel is not suitable for anyone using a wheelchair as it has huge steps for the entrance and also internally. Even the ground floor.

Further, I stayed for one night only and then booked another hotel the following day.

Later, the hotel refused to provide a refund (for the nights I didn't stay) and showed no remorse for the stress and difficulty their lies about wheelchair access had on our trip. Very poor service.

Hotel not suitable for children at all as the floors creak and you can hear the rooms underneath, upstairs and next door. If you make a small sound at night staff and other guests complain. The bathroom is really small. I am 6ft. Could not stand upright in it. The AC was hardly working so it was really stuffy and hot at night, not great, especially for young children.

Further the pictures of the rooms advertised on booking.com are not what the rooms look like at all.

Only good thing was location if you sre fully abled person. It is an uphill but short 7 to 10min walk to Blue Mosque main area.

I've been to Istanbul over 5 times, this was the worst hotel by far.

The main purpose of this review is to help someone else. Especially if you or someone you are travelling with is a wheelchair user, please stay away.