Darussaade Istanbul - Special Class Hotel in Istanbul

Unfortunately, my experience at this hotel was far from what I expected. I had a look at all the positive reviews and fell for the trap!! From the start, the staff displayed a poor attitude and were largely unwilling to assist with even basic requests. I had to ask four separate times before my room was finally cleaned, which was incredibly frustrating. Housekeeping seemed disorganized and unresponsive.

The rooms themselves were quite small and the air conditioning was unreliable—sometimes it worked, other times it didn’t, which made it hard to get comfortable. Noise was another major issue, with loud passing train and outside noises at all hours.

The food was average at best—not terrible, but nothing memorable either. There weren’t many standout positives, and overall, the hotel just didn’t meet expectations for comfort or service. Be wary about getting any prices weather for laundry, taxis etc the reception guys stick on there own comission depending on how they feel!! Shockingly got my laundry done from one of the guys who advised its approx 240TL per kg after couple days i dropped more laundry off as the guy was night shift we now had a lady at desk who said it would be 380TL per kg until confronted and then advised oh he obviously uses a different place!!! Plz be really careful they are all out to mug u, same with taxi fares its changes so much pending on who's at the desk best you outsource everything yourselves avoid booking anything directly with hotel. For the same amount of money I could have easily gotten a better hotel and room and regret not doing so!! Definitely would not recommend just isint worth all the stress and hassle.

Things to improve:

Staff training on customer service

More responsive housekeeping

Better maintenance of air conditioning units

Improved soundproofing

Stop mugging your guests!!!

Final conclusion 100% There are definitely better options out there. I wouldn’t return and wouldn’t recommend it to others.

Came here in an emergency. The staff was very friendly and helpful. I stood in 2 different rooms, they were clean but the bathrooms had mold. Impossible to have a good nights sleep in the hotel. The first room was in the basement and the whole room shook like an earthquake when the train passed by which is every 10mins starting at 5-6am. The second room was on the first floor, opposite side of the train, you still can hear the train but didn’t feel the vibrations. The windows aren’t sound proof so you hear everything that is happening outside. It’s as if the windows are wide open.