Crowne Plaza - Tuzla Viaport Marina, an IHG Hotel in Istanbul
✅ Multiple guests praised the immaculate cleanliness, with one review stating 'cleanliness was absolutely perfect.' ✅ The hotel’s location near the marina and shopping complex is noted as peaceful and convenient. ✅ Service is highlighted as friendly and professional, with particular recognition for staff member Mesut at The Hunger restaurant. ✅ Rooms are described as spacious, well-maintained, and comfortable. ✅ The breakfast buffet received positive mentions for being rich and delicious. ❌ Several reviews mentioned poor customer service, including lack of assistance during booking issues and an uncomfortable payment process for room and laundry services. ❌ One guest noted receiving a call at midnight on their first night to check out the next morning without support for alternative accommodation. ❌ The hotel is considered expensive by some guests. ❌ Gym facilities were described as limited and the hotel corridors as excessively long. ❌ A few guests reported issues with the hotel not informing them about closures or booking status properly.
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Description
Crowne Plaza - Tuzla Viaport Marina, an IHG Hotel, is a five-star property located on the shores of the Marmara Sea with a modern design and well-equipped rooms. The hotel offers a wide variety of room types, including Standard rooms with sea, harbour, or city views, Suites, and Villas, catering to different guest preferences. Guests can enjoy on-site facilities such as two restaurants (Hunger and A La Carte Belvedere), a bar, a fitness center, and conference halls. The hotel maintains a high standard of cleanliness and service, receiving a 9.4/10 rating overall, with perfect scores in cleanliness, amenities, location, and service. Note that pets are not allowed, and check-in starts at 14:00 with check-out by noon. Additional services include airport transfers (for a fee), dry cleaning, ironing services, and 24-hour front desk support.
Location
Situated within the Tuzla ViaPort shopping complex, the hotel is 19 km from Sabiha Gökçen Airport and 85 km from Istanbul Airport. It lies just 65 meters from the sea and 450 meters from the Viaport Marina pier. Guests have easy access to nearby attractions such as the ViaSea Aquarium theme park (350 m) and Marina Aquapark Waterland (750 m). The historic center of Istanbul is approximately 45 km away, making it convenient for travelers interested in exploring the city while staying in a quieter suburban setting.
Tips
- If you plan to use room or laundry services, be prepared for payment inquiries and keep payment methods ready to avoid discomfort.
- Booking directly or confirming your reservation status in advance is advisable due to some reported miscommunications.
- Consider requesting rooms with sea or harbour views for a more memorable stay, as guests have praised these vistas extensively.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs and extra beds can be added. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Buffet [Mon - Sun] 07:00-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: JSB, DinersClub, MasterCard, Visa, AmericanExpress
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- 24-hour reception
- Elevator/lift
- Currency exchange
- Newspapers
- Non-smoking rooms
- Room service
- TV
- Bathrobe
- Safe (in room)
- Toiletries
- Ironing
- Concierge services
- Dry-cleaning
- Luggage storage
- Breakfast
- Restaurant
- Free Wi-Fi
- Free internet
- English
- Conference Hall
- Fitness facilities
- Massage
- Pets Not Allowed
The distance to the sea is 70 meters
Video: Crowne Plaza Hotel - Viaport Marina - Istanbul-Tuzla
Map
Reviews
I had a wonderful experience at Crowne Plaza Istanbul Tuzla Viaport Marina. Everything exceeded my expectations!
The hotel was spotless – cleanliness was absolutely perfect. The location is great, especially if you want to be near the marina and enjoy a peaceful atmosphere. The service was outstanding, with friendly and professional staff always ready to help.
The amenities were also excellent – everything you need for a comfortable and relaxing stay is available.
Overall, I highly recommend this hotel and would definitely stay here again!
Some of my colleagues in the same case got notified the hotel was closed BUT NOT ME !!!
Luckily we have good internal communication otherwise I would have found out I was suddenly homeless when trying to check in :-(
...and not sure how this whole chain is managed but the IHG bot on the main site is not even aware of the situation!
The view from my room was truly unforgettable, adding a special touch to my stay. Your staff’s attentiveness and professionalism made me feel welcomed and valued throughout my visit.
Thank you for creating such a memorable stay—I look forward to returning soon!
A special mention to Mesut from The Hunger, who truly stood out with his exceptional service. He was not only helpful but also great at his work, ensuring that every dining experience was smooth and enjoyable. His dedication and hospitality made a noticeable difference in my stay.
Overall, I highly recommend this hotel for its great rooms, excellent service, and warm hospitality. Looking forward to returning!
I have stayed here many times and service has always exceeded expectations.
Exceptional stay at Crowne Plaza Tuzla! As a repeat guest with elite status, I was honored from the very get-go, as always. The hotel offers top-notch comfort, spacious and well-appointed rooms, and excellent service. The staff is attentive and welcoming, ensuring a seamless experience. The facilities
are outstanding. A perfect choice for both business and leisure travelers. Highly recommended!”
Specials thanks to Mr Mesut
Always very obliging and exceptionally helpful in serving breakfast .
Thanks 🙏
10/10
The corridor is too deep, gym facilities are a bit limited
Rich breakfast
Frequently asked questions about Crowne Plaza - Tuzla Viaport Marina, an IHG Hotel
Are pets allowed at Crowne Plaza - Tuzla Viaport Marina?
Pets and service animals are not allowed at this property.
What types of rooms can I book at this hotel?
Room types include Run of House, Economy room, Standard room variants with various views, Club rooms, Business rooms, Superior, Deluxe, Premier, Executive, Premium, Grand, Luxury, Privilege rooms, various Suites, Apartments, and Villas with up to 4 bedrooms.
Is breakfast included and what are the breakfast hours?
Breakfast is served as a buffet daily from 07:00 to 10:00. Additional breakfast fees are not included in the room price and must be paid at the hotel.
How far is the hotel from the nearest airport?
The hotel is 19 km from Sabiha Gökçen Airport (SAW) and 85 km from Istanbul Airport.
Does the hotel provide airport transfer services?
Yes, airport transfers are available for an additional fee.
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Hotel prices for: July - August 2026 calendar
The average hotel price this month is 168 USD The best time to book is July 6, with rates starting from 160 USD