ROCO Beyoglu in Istanbul

Disgusting, revolting, greedy. The dirtiest place I ever stayed at.

The room was completely filthy: the sheets were old, had stains and were pilling and covered in black hair, the whole bed! The toilet had "sanitized" ribbon on it, but it was very clear that the whole bathroom has not been cleaned for a long time: pee stains on the toilet, poop stains in the toilet, the walls were covered in hair and stains, the toothbrush glass was probably not cleaned for months, everything was just filthy. Same goes for the room: other than the bed, the curtains were stained as well, tea cups grimy, the extra blanket/throw had snot in it, the electrical outlets are plain unsafe - falling out of the wals. The view is to a dump and the whole street is a dump itself.

I complained to the reception right away, however I was told to change the sheets myself 'cause he can't leave his workplace and was given another set of stained and hairy sheets. I tried to change hotels immediately then, but it was after midnight and was unfortunately impossible. I was forced to stay the night, so I demanded to pick the sheets myself at least and I attest that every single sheet is stained and hairy as I have been through their linen closet and barely found something a little less revolting than the rest. So how this so-called 'hotel' has such high reviews is beyond me, since all the guests must have slept on stained hairy sheets.

In the morning presumably a manager (he didn't introduce himself) came to our room and both him and the night manager were completely unapologetic and said that the sheets were fine, that I am too picky, that it's not their fault, it's how they receive the sheets from the laundry that every other hotel in the area uses as well. They did not bother to apologize or comment on every other filthy part of the room. Rather, they acted as if expecting a clean room and sheets and decent service out of a 4 star hotel is somehow too much to ask.

I, of course, promptly moved out to another hotel after the night in hell that I spent there against my will. The hotel, however, happily collected the money for all 3 nights that I booked and refuses to refund even the 2 nights that I did not stay there saying that it's their policy that customers should report problems upon moving in, even though it's what I did, it's documented in trip com, trip com did contact them when I moved in about my complaints as well.

Do not be fooled, it's not a 4 stat hotel, it's a filthy scamming guesthouse, choose where you stay wisely.