Grand Cevahir Hotel Convention Center in Istanbul
✅ Multiple reviews praise the hotel’s cleanliness and comfortable rooms, highlighting daily housekeeping and amenities like bottled water and kettles provided free of charge. ✅ The breakfast buffet receives frequent positive comments for variety, featuring several types of cheese, omelets, and local dishes. ✅ Guests commend the restaurant’s cuisine, with special mention of the head chef Ali and ‘world-class quality’ food. ✅ Several guests appreciated the spa facilities including sauna, hammam, and pools, which are free except for massage services. ✅ The staff is often described as friendly and helpful, with specific praise for employees like Hatice and Hakan Bulbulkaya. ❌ Some guests reported issues with room climate control, including noisy or ineffective air conditioning and heating systems, especially in colder months. ❌ There are complaints about inconsistent customer service, with several reviews noting unfriendly or unprofessional staff behavior. ❌ Noise disturbances at night from other guests and staff were mentioned, impacting sleep quality for some visitors. ❌ The pool and fitness facilities were reported closed at times, limiting amenity access. ❌ Additional fees and policies around minibar, laundry, and pet stays were described as expensive or poorly communicated.
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Description
Grand Cevahir Hotel Convention Center is a 5-star hotel constructed in 2001 and renovated in 2010, located in Istanbul's Şişli district. It features 323 rooms across a 16-floor building, offering a variety of room types including Superior Double, Family Suite, and King Suite. The hotel has extensive facilities such as two restaurants, one bar, 22 conference rooms, indoor and outdoor pools with a children’s section, a spa center, gym, and Turkish bath. Free WiFi and parking are available. Childcare services are offered on request for a fee. This hotel is popular for conferences thanks to its large meeting spaces. Guests can expect a comprehensive range of amenities like laundry, doctor services, and a hairdresser. The hotel has a strong focus on safety and security with 24-hour staff and security. Check-in starts at 14:00 and check-out is by noon.
Location
The hotel is situated in Istanbul’s Şişli district, approximately 5 km from the city center and 18 km from Istanbul Airport (IST). It is near cultural landmarks such as the Ara Güler Museum (545 m) and the Military Museum (1.6 km). A notable nearby dining option is the Ege Rum Meyhanesi restaurant, just 49 meters away, rated highly by guests. The hotel is within walking distance of a large shopping mall and about 15 minutes from the Gayrettepe metro station, which connects to the airport metro line, although some guests noted the distance to public transit requires a short walk or taxi.
Tips
- If you are visiting during cooler months, check with the hotel regarding room heating and air conditioning functionality to avoid discomfort.
- Consider using taxis rather than public transit for late-night travel due to the hotel’s location and some guests’ feedback on shuttle availability.
- For dining, trying nearby restaurants outside the hotel may offer better prices and variety compared to in-room dining options.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required A fixed amount of TRY 4,480.47 (approx. US$92.89) is charged. This property accepts cash The deposit will be returned to the original account of payment on the day of check-out.
- Pets: Pets are allowed on request Types of pets allowed: dogs, cats Fee: TRY 2,500.00 (approx. US$51.83) per pet per stay
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, AmericanExpress, Visa
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Computer
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Security guard
- Newspapers
- Gift shop
- Garden
- Television in lobby
- Doorman
- Smoking Allowed
- Upper floors accessible by elevator
- Non-smoking rooms
- Room service
- Family room
- VIP room amenities
- Cable TV
- TV
- Minibar
- Safe (in room)
- Toiletries
- Accessibility features
- Wheelchair access to restaurant
- Wheelchair access to bar
- Iron and board
- Ironing
- Laundry
- Dry-cleaning
- Hairdryer (on request)
- Luggage storage
- Iron
- Breakfast
- Cafe
- Restaurant
- Free Wi-Fi
- Free internet
- Shuttle
- Airport transportation
- English
- Tour assistance
- Suitable for Events
- Parking
- Swimming pool
- Indoor Pool
- Outdoor pool
- Business center
- Photocopy machines
- Event facilities
- Conference Hall
- Fitness facilities
- Gym
- Massage
- Sauna
- Spa
- Hammam
- Family/Kid Friendly
- Pets allowed
The distance to the sea is 3030 meters
Street view
Video: Grand Cevahir Hotel Convention Center | İstanbul, Turkey | Hotel Review ⭐
Map
Reviews
We would like to give special praise to Head Chef Ali for his outstanding culinary skills. The food was absolutely fantastic and of world-class quality. Every dish was a culinary dream — we have never eaten so well in a restaurant before.
This hotel, and especially its restaurant, comes highly recommended. Without hesitation, five stars from us.
Most of the staff’s attitude was a major letdown. From the chefs to the front desk, it was clear that many employees did not want to be there and displayed a noticeable lack of enthusiasm or professionalism. The overall customer service was awful, with staff members showing little to no interest in addressing concerns or ensuring a pleasant
Considering the level of service and comfort I received, this stay felt like a waste of both time and money. I would not recommend this hotel to others and would encourage management to reassess both the quality of service and attention to guest comfort.
The breakfast was especially impressive – a wide variety of fresh and delicious options, in addition to Mr.Hakan Bulbulkaya such agreat smile man, all that really made the morning enjoyable.
Overall, it was a pleasant stay and I would definitely recommend Grand Cevahir Hotel to anyone looking for a comfortable and welcoming place to stay.
I had an amazing stay at this hotel! Hatice was absolutely wonderful — she cleaned my room daily after my operation, provided fresh water, and was always so friendly and helpful, especially while I was on my own. I really felt taken care of.
The hotel itself is fantastic — the spa, the rooms, and the breakfast are all incredible. I highly recommend this hotel to anyone looking for a 5-star experience. Truly wow!
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Frequently asked questions about Grand Cevahir Hotel Convention Center
What types of rooms are available at Grand Cevahir Hotel Convention Center?
The hotel offers Superior Double room, Executive Double room, Family Quadruple room, Family Suite, Corner Double Suite, Executive Double Suite, and King Suite.
Is there a restaurant on-site at the hotel?
Yes, the hotel has two restaurants and one bar available for guests.
Are pets allowed at the hotel and is there a fee?
Pets such as dogs and cats are allowed on request with a fee of TRY 2,500 (approximately US$56.95) per pet per stay.
How far is the hotel from Istanbul Airport?
The hotel is located about 18 kilometers from Istanbul Airport (IST).
Does the hotel provide childcare services?
Yes, babysitting services are available upon request for an additional fee.
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