Mercure Istanbul West Hotel & Convention Center in Istanbul
✅ Multiple guests praised the friendly and polite staff, especially mentioning exceptional service by Mehmet at night reception. ✅ Rooms are described as spacious, clean, with comfortable beds and a good selection of pillows. ✅ The buffet breakfast received positive remarks for variety and quality by several guests. ✅ Facilities such as the large fitness center and indoor pool were appreciated during stays. ✅ Business travelers found the conference rooms and business services modern and well-maintained. ❌ Several reviews highlighted maintenance issues including worn furniture, stained carpets, and lukewarm or insufficient shower water. ❌ Air conditioning was reported as unreliable or turned off during warmer weather, causing discomfort. ❌ Some guests experienced rude or unhelpful behavior from reception staff, particularly during busy periods or Turkish Airlines group stays. ❌ WiFi connectivity was described as weak or intermittent by a few reviewers, impacting business needs. ❌ A few guests felt the hotel did not meet true five-star standards, citing outdated room conditions and inconsistent service.
Rooms and prices
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Description
Mercure Istanbul West Hotel & Convention Center is a five-star business hotel constructed and renovated in 2014, featuring 377 rooms across a 13-story building. Located in Istanbul's Bahcelievler district, it offers a range of room types including Superior Double rooms and Superior Double Suites. The hotel provides amenities such as air conditioning, soundproof rooms, free WiFi, and 24-hour security. Guests can enjoy facilities like an indoor swimming pool, fitness center, sauna, hammam, jacuzzi, and a spa with massage services available for a fee. Dining options include an on-site restaurant with buffet breakfast served daily from 7:00 to 10:30. The property also supports business travelers with meeting and banquet facilities, a business center, and express check-in/check-out. Families will find child-friendly features such as cots and high chairs in the restaurant. Parking and currency exchange services are available, along with laundry and dry cleaning for an extra charge.
Location
Mercure Istanbul West is situated in Yenibosna Merkez Mahallesi, Bahcelievler, approximately 3 km from Istanbul Ataturk Airport. The hotel is close to the Istanbul Fair Center and about 1.4 km from the historic Ottoman-era Çoban Çeşmesi fountain. Nearby dining options include the Sebat Döner restaurant just 197 meters away. The hotel’s location in a built-up area means city views rather than scenic landscapes, but it is convenient for business travelers and those with car access. The hotel entrance is adjacent to the Pullman Hotel, with signage that guests have found difficult to spot.
Tips
- If you plan to stay during warmer months, ask ahead about air conditioning availability to avoid discomfort.
- For business travelers, the hotel's meeting facilities and WiFi may be useful but confirm internet reliability beforehand.
- When arriving, note the hotel entrance is next to the Pullman Hotel and can be hard to find without clear signage.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, extra beds can be added, but cribs cannot be added. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Option: Buffet Opening hours: [Mon - Sun] 07:00-10:30 Open Contact the property to see if extra breakfast is available. If so, you can pay for it at the property.
- Pets: Pets are allowed on request Types of pets allowed: dogs, cats Fee: Contact the property for details
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa, AmericanExpress
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Shopping on site
- Air conditioning
- 24-hour reception
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Gift shop
- Express check-in/check-out
- Fire Extinguisher
- Non-smoking rooms
- Soundproof rooms
- Room service
- Smoke Detector
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Alarm clock
- Slippers
- Toiletries
- Accessibility features
- Iron and board
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Diet menu (on request)
- Breakfast
- Buffet breakfast
- Restaurant
- Bottled water
- Free Wi-Fi
- Airport transportation
- Transfer services
- German
- Russian
- English
- French
- Multi-language staff
- Turkish
- Library
- Billiards
- Parking
- Garage
- Swimming pool
- Spa tub
- Indoor Pool
- Business center
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Doctor
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
The nearest beach is located on the distance of 4300 m. It takes 64 minutes To the beach!
The distance to the sea is 4280 meters
Hotel view
Video: Mercure Istanbul West Hotel & Convention Center - Is This the Best Deal? | İstanbul, Turkey🏩
Map
Reviews
The reception staff were friendly and the manager was very helpful as we had an issue with the payment from our travel bookings company.
The restaurant and bar were very reasonably priced and the food was nice.
The breakfast was pretty good (buffet style) but the tables needed cleaning and re-laying a bit more frequently.
Very built up area and no views but the location was ok fit our business trip needs.
Inside hotel, there are serverl store like chinese food, starbuck, convience stroe, cafe
There is inside swim pool and gym
The bed is good condition
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Mercure Istanbul West Hotel & Convention Center
What types of rooms does Mercure Istanbul West offer?
The hotel offers Superior Double rooms and Superior Double Suites.
Is the hotel family-friendly and what child facilities are available?
Yes, the hotel welcomes children of all ages and provides cots and high chairs in the restaurant. Extra beds can be added to rooms for a fee.
Does the hotel provide shuttle service from the airport?
Contact the hotel directly for current details.
Are pets allowed at Mercure Istanbul West Hotel?
Pets such as dogs and cats are allowed on request; please contact the property for details and fees.
What wellness facilities are available on-site?
The hotel has an indoor swimming pool, fitness center, sauna, hammam, jacuzzi, and offers massage services for an additional charge.
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Hotel prices for: September - October 2026 calendar
The average hotel price this month is 93 USD The best time to book is September 9, with rates starting from 91 USD