Gizli Koy Hotel in Kemer

I cannot recommend this hotel at all. The room was very dirty, full of dust, and there was hardly any space to breathe. The air conditioning is extremely old, does not work properly, and makes the stay even more uncomfortable. The towels were dirty, and the bathroom was also very old, poorly maintained, and in bad condition.
There was a bad smell everywhere. The pool is extremely small, not suitable for swimming, and it is not cleaned regularly – very unhygienic. The staff showed little interest, were unfriendly, and hardly took care of the guests.
In short: the pictures online definitely do not match reality, they are probably very old. This hotel was a huge disappointment.

Terrible hotel. Would not recommend.
The room smelled of sewage, no towels or toilet paper, the staff seem bothered by guests asking for basic necessities, the seating around the pool is full of mold, there is practically nothing at breakfast (you don't even get water!) and the dodgy electricals top it all off. One room had the AC constantly on (couldn't turn it off) and the other had the bright ceiling lights flickering throughout the night. Stay away, please.
We stayed at the Gizlikoy, which is apparently the same hotel, but there was no information about that. We had to go into reception and "bother" the staff, which kept chatting for about 5 minutes before talking to us.

What a terrible hole. Don't stay here. The only redeeming features are the cats in the grounds, the pleasant but scruffy gardens and the pool (although the surrounding areas are filthy and falling apart). The rooms are truly awful, the bathroom floods from dripping plumbing and the shower drains the wrong way into the rest of the bathroom, and dont get me started on the electricals or the "interesting security". There's no earthly reason to stay here at the price we paid, which is embarrassingly similar to other much better hotels in the area (which I'm guessing is all of them).

Apologies to the staff, they're obviously very depressed.

Disappointing Service at a Hotel with Great Potential

We stayed at this hotel for 5 nights in mid-April and had high hopes based on its location and offerings. Unfortunately, while the setting is beautiful and some aspects were enjoyable, the overall experience fell far short of expectations—particularly in terms of service.

Pros:
Stunning View: The sea view from our room was absolutely breathtaking.

Beachfront Location: The hotel’s beachfront deck was lovely and unique.

Charming Grounds: The flowers and landscaping around the property were delightful.

Enjoyable Wellness Activities: We really liked the yoga and pilates classes.

Birthday Touch: A thoughtful cake and bottle of wine were sent to our room for birthdays, which we appreciated.

Cabana Experience: The £90 cabana rental included champagne, a fruit platter, nuts, crisps, and a minibar (same selection as in-room). It was a relaxing experience overall, though not without issues.

Desserts: The dessert selection was consistently good.

Food Quality: The buffet meals were decent, but there was not much variety from day to day.

Cons:
Service: This was the most disappointing aspect. The waitstaff came across as disinterested and untrained. At no point were we proactively approached for drink orders in the bar or restaurant areas—something unheard of in a five-star resort, especially in Turkey. It often felt like the staff were avoiding interaction altogether.

Slow & Limited Drinks: When we did manage to place an order, service was slow. The all-inclusive drinks menu was underwhelming—only local alcohols were included, with a very limited cocktail and mocktail selection. Most mocktails were just mixed juices, lacking creativity and flair seen in similar resorts.

Inconsistent Cabana Service: The “exclusive waiter” promised with the cabana booking was not very responsive, despite us being the only guests using the service that day.

Unequal Guest Treatment: It was frustrating to see guests who hadn’t paid for the cabanas freely using them, while we were immediately told off (and quite rudely) when we were just having a look before deciding whether to book.

Lack of Entertainment: One of the key reasons we chose this hotel was the advertised party and entertainment scene, but no events were held during our stay. The only live music offered was the same performer each evening. While we understand it was low season, this should have been made clearer at the time of booking.

Unwelcoming Gym Rules: My brother was not allowed to use the gym because he forgot his trainers. While we understand the hygiene policy, the enforcement felt unnecessarily strict and inflexible.

Unexpected Tennis Focus: During our stay, there was a tennis tournament taking place. The teens involved were mostly well-behaved, but it gave the impression that this is more of a tennis-focused resort, which wasn’t mentioned when we booked.

Overall:
This hotel has a lot of potential—its location, facilities, and some small touches were lovely. However, the consistently poor service and lack of attention to guest experience were extremely disappointing and more in line with a 2-star property. We would not return and unfortunately cannot recommend it to others unless significant changes are made to staff training and guest service standards.

The location is amazing you have a great view to mountains outside that it is rubbish. The rooms are rusty and the cables are hanging out. The beds are also not comfortable and you cant sleepwel. You hear als what your neighbors say or snore.
Rooms don’t smell good. Additionally TV in the room doesn’t work.

There is also a highway nearby you hear constantly noise from passing by cars and trucks.

The given breakfast isn’t either the best some bread and tomatoes and thee that’s all.