Hayes Valley Inn in San Francisco

Unfortunately, my experience was far below the standard advertised, and several issues made my stay both stressful and unsafe.

I would like to bring the following matters to your attention:

Lack of Advertised Amenities: Reliable Wi-Fi was a primary requirement for my booking. Despite being advertised, the Wi-Fi was non-functional for the duration of my five-day stay. Additionally, the OpenKey app failed to work entirely, forcing me to seek manual assistance every time I needed to access my room. The TV failed to work due to no wifi and no cable.

Property Maintenance & Damage: There was wet paint in the main lobby and staircases. Consequently, my jacket was stained and ruined. Furthermore, a fire alarm went off at 1:00 AM during the stay, which was incredibly disruptive.

Hygiene & Safety: The condition of the shared bathrooms was unsanitary and poorly maintained. More concerningly, I encountered massive bugs inside my guest room, which is completely unacceptable for a hospitality establishment.

Given the accumulation of these issues—specifically the breach of advertised services (Wi-Fi/Keyless entry), the damage to my personal property (jacket), and the lack of basic cleanliness—I am requesting a partial refund for my stay. I believe this is a fair resolution considering the significant inconvenience and the cost of replacing my ruined clothing.

Shared kitchens and bathrooms already set the bar low here, and instead of fixing issues the staff sends threatening emails about locking the kitchen overnight, which says a lot about their management style. What completely crosses the line is the rat infestation: I discovered it the day I put leftovers on the floor and rats showed up instantly to join in on the meal inside the room. An email complaint was met with five days of radio silence, and when I finally called reception the response was a blunt “so what do you want us to do?”, followed by a promised callback that never came. On a second call I was told they could “look into it,” but there was no offer to change rooms to something more sanitary or even a partial refund for the remaining week, and no solution whatsoever, leaving me to enjoy the rest of my stay with my new grey roommates. This isn’t bad service, it’s negligence, and anyone considering staying here should seriously reconsider.

This hotel advertised a communal kitchen Not communal bathrooms And showers.This hotel is also NOT ADA/HANDICAP friendly. There are no elevators in the hotel and very modest handrails. As a new knee replacement recipient lugging luggage up and down stairs was not conducive to my needs.They need to be more clear on the amenities and limitations of this hotel.

Pros : small, cosy, cute shared kitchen, good reception staff, wifi

Cons:
location - Although it provides easy access to Hayes st shops and cafes and the rest of the town, as a solo traveller I didn't feel comfortable walking around, at all. It doesn't seem to be a safe part of the town and if you like to explore the city on foot, one wrong turn in the area and you'll find yourself in bad area like Ellis st.

Rooms, facilities, value for money - I didn't expect 4-5 star quality of this place, but the double room I had was so tiny that I couldn't even open my small suitcase fully on the floor. Plus, the rooms don't even have decent heating / cooling facilities. I have trouble sleeping at night because it was freezing (no extra blanket either). To add to the joy in the middle of the nighy I had to walk down the icy floor for the shared bathroom.

Unfortunately this was the most uncomfortable holiday accommodation I've ever booled. The quality of this place was just below acceptable.