I was very disappointed at this hotel.
The rooms are dirty, staff is very unfriendly and unwelcoming, this hotel definitely needs some upgrades.
It was a Bad experience

Unfriendly Staff, Noisy, Dirty, room condition is unacceptable, bad experience with check-in reception staff

don’t recommend
The room wasn’t the best it felt dirty then our air stopped working. they put us in a room with a dirty couch floors were wet and there were bugs on the toilet

The staff at the front was very rude and nasty. The manager yelled at me because she did not want to check before 4pm. I contacted the front desk Director via Email over 1 week ago but still no response. My family will not be going to this hotel and overall rating 2 but staff rating 0.

Unfriendly staff!
It ruins the hotel

Horrifying experience!!!! Glass Shower door disconnected from the hinge while I was showering my 2 year old son. If I didn’t catch it from falling, It would have god for big fell on my son and shattered in to a million pieces. SUPER SCARY!! Also the worst service I’ve ever experienced, do not expect anything. Even tho you paying top dollar. Noisiest rooms ive ever stayed in. Floors in the rooms are filthy, prior guests hair and lint all over the my room floor and when I asked for slippers, they said they ran out. No help with your luggage upon arrival or checkout. Overall terrible experience. Would recommend staying elsewhere if you are spending the money.

We had a reservation checking in Friday and checking out Monday.
It was my wife’s Birthday and I was looking forward to making this a great experience.
I usually don’t post reviews or complain about issues when they come up only when extremely necessary.
Our check in process with Sophie was amazing! Everyone should have that experience and should head off to a great start. She was nice, helpful, and quick. She should definitely get a raise.
Throughout our stay we reached out to the front desk, IT, housekeeping, and engineering only when extremely necessary.
But when we checked out we told the front desk the issues we had overall and expected to be compensated. Unfortunately that’s when things went downhill and caused me to need to inform everyone - COMPLAIN WHEN THE ISSUES ARRISE! They said they don’t have any notes (they should because we called them). They have to open an “investigation”.
When we checked out we were told was no manager onsite so they said we should call in later which we did. When speaking to this manager (who hung up the phone on us and gave us attitude), we explained that if he will go up to our room, the issues are still ongoing. Nothing has been fixed and no need to get “notes” for this investigation, he can go see it for himself.
1. The TV shut off randomly, the remote barely worked, and the screen would change colors
2. The shower didn’t have a strip under the door so when you showered the whole bathroom was a flood- housekeeping was aware and said all they can do is give us more and more towels so that the room doesn’t flood.
3. The rooftop hot tubs hasn’t worked throughout our stay
4. The phones in our room didn’t work, they showed like they’re always dead, so we had to call with our personal phones to get anything we needed from the front desk.
5. When we came the linen had a huge stain, housekeeping came and changed it. The next day housekeeping didn’t show up when we requested. The following day when they did show up, again the linen that was put on was stained and dirty.
As I said earlier, I don’t like complaining so I took care of the issue by simply speaking to housekeeping or lightly bringing up the issues but now since I had this conversation with the manager (I will try to find his name) I need to tell everyone - PLEASE ALWAYS COMPLAIN, TAKE PICTURES, AND DOCUMENT!!! (You will need it)