I was shocked. The staff were nice, but the rooms were not as I saw them in the pictures. The bathroom was broken. The air conditioning was not working. I could not last for an hour. I had to leave and stay in another hotel. I lost the value of my stay because it was non-refundable.

We came here after finishing our cruise for a few days. The whole place is run down and dirty. The staff we fist encountered was rude and unhelpful. After being told by email we could check in early this member of staff just kept saying no and sending us away. First room they put us in was so run down and had no light as all as the window was against another buildings side. The floor was uneven and the carpet not nice at all. We asked to be moved and the lady on reception this time was super helpful and moved us to room higher up. Yes we not had light in the room but it was no better. The bed was on wheels that didn’t lock so every time you moved the bed shot off across the room. The mattress was so uncomfortable we did not sleep for 2 nights. The elevators were seriously in need of some work, dropping between floors and rocking . The pool would be nice if they cleaned it, it has all crap floating in it and at the bottom. By far the worst hotel we have ever stayed in. We even booked a different hotel and left a day early. Avoid if you can.

On August the 1st we arrived back at this hotel after our night out at 6am. We seen 2 police officers and the receptionist as we walk through the door. They told us that our room has just been burgled by 2 women. The receptionist tried her best to save our stuff but also got attacked herself. They gained entry to OUR Room and stole everything we owned including our passports. Then after this we got told by a member of staff that the doors do not close/ lock properly and they’re faulty!! This hotel is a massive security risk they have no security on the door and they give out room keys without asking people for their ID. We have also been told after this incident happened that sex trafficking has been happening here in the passed. This hotel is not safe! They have a responsibility to make sure our room and stuff are protected but failed to do so. We have been neglected the manager has also been very awful we went to complain to him about out carpet being soaking wet due to the air on but he was too busy to come and talk after asking more than 5 times. This has ruined our holiday. We are distraught and terrified. The police mentioned if we got home 20 mins earlier we could’ve been hurt. This is a massive security risk. Please avoid this hotel if you want to be safe and not get everything you own STOLEN

Wasn’t very happy with this hotel very run down when we checked in had to pay extra for amity’s 33 dollars each they said was to use pool and use of beach chairs went on beach they wanted 25 dollars for brolley on leaflet about meals stated could have food till 11 pm we went 9 pm said kitchen closed will not stay here again