DoubleTree by Hilton Hotel Miami Airport & Convention Center in Miami

I had a very disappointing experience with the DoubleTree by Hilton Hotel Miami Airport & Convention Center, especially from the perspective of hosting or attending an event. Unfortunately, the overall environment did not meet the standards I would expect from a Hilton property.
One of the biggest issues was the parking situation. Instead of providing a smooth and organized experience for event guests, it felt like the hotel was more focused on finding additional ways to charge people. The use of a private parking service and the extra costs associated with it created a frustrating first impression for guests arriving at the event. Parking should be convenient and fair, especially for large gatherings, but this setup seemed designed to generate additional revenue rather than improve guest experience.
In addition, the property was not as clean or welcoming as it should be. Several areas did not feel properly maintained, and the overall atmosphere was not inviting. The staff interactions were also disappointing, as customer service came across as rude and unprofessional at times.
For an event venue, first impressions matter, and this hotel did not provide the type of experience that reflects well on an organization hosting an event. Management also did not appear present or engaged in maintaining high standards throughout the property.
Overall, I would not recommend this hotel for hosting an event. The combination of poor cleanliness, unfriendly service, and an overly aggressive approach to parking fees made the experience frustrating and disappointing.

My wife and I recently stayed at the DoubleTree near Miami International Airport and unfortunately had a very disappointing experience. Prior to arrival, we attempted multiple times to call the hotel—between ourselves and family members—but were unable to reach anyone. We were told the hotel was overwhelmed and unable to take calls, yet upon arrival there were several staff members gathered in a side room, which made the lack of phone support frustrating.

We also learned that the hotel does not offer an airport shuttle, requiring us to take an Uber. While not a deal-breaker, it added to the inconvenience. During check-in, despite having already paid in full through the Hilton app, the first staff member we interacted with attempted to charge us again, which caused unnecessary confusion.

After check-in, we waited nearly three hours for a room to become available. During that time, we made the best of the situation by sitting at the restaurant and enjoying the complimentary cookies. However, when we were finally given a room, it was not clean. We documented the issue with photos and were moved to another room—unfortunately, that room was also dirty. At that point, management contacted the cleaning manager to have the room properly cleaned.

I want to specifically recognize Clem and Naomi, who were extremely helpful, understanding, and professional throughout the process. Their customer service was excellent and they did everything they could to resolve the situation.

We were informed by staff that the hotel is scheduled for renovations around March, and based on our experience, I would not recommend staying here until those renovations are completed.

I have stayed at DoubleTree and Hilton properties for most of my life and have never experienced anything like this. While the staff provided great service, the condition and preparedness of the hotel fell far below the standards I expect from this brand. I left extremely disappointed.

Within my 4 days stay, there was NO maid service to room. When asked to have fresh towels replaced, it may or may not be replaced on the next day. No housekeeper speaks any English that making request hard. The front desk was always busy as there was ONLY ONE clerk working o matter how many guests were waiting. The decor in the room is very old. The air-conditioner is super COLD in WINTER. It couldn’t be switched to heating mode. The bathroom faucet were leaking in both bath tub and washing basin. I called the service but the technician didn’t speak English and couldn’t fixed the neither air-conditioner nor the faucets and asked us to turn itge air-con off and leave the faucets leaking all 4 days stays. The breakfast eggs & omelet station only serves on Friday & Saturday. No egg service from Sunday to Thursday.
The hotel location sucks. Only Uber or Lyft can be used for getting around or into the city.

The ONLY good thing is this hotel is still offering warm cookies. Other than that, I would not recommend this hotel for any future guests. This hotel should be rated less than 2 stars instead of current 4 stars rating.