Hotel Colonnade Coral Gables, Autograph Collection in Miami

Horrible pizza just delivered. Cold, hard, hardly any ingredients, delivery took an hour and a half, said it would take 45 minutes. Delivery guy didn’t care.

They messed up my order completely and then the "new" owner had the audacity to get on the phone and make it seem like it was my fault that the order was messed up!!! He spoke to me like I was a child and I was the one who messed up my order. Customer service is definitely lacking from the owner. I will never go back and will be in touch with corporate on Monday.

Ronald Fong the "manager" of this store is not only disrespectful but he is also abusive. He abused his employee and myself and my family when we went to celebrate her birthday at this location. My family and I are loyal clients of this restaurant but it is extremely unfortunate that it is managed by despicable man. He used abusive language while addressing my complaint to him and his unwillingness to help and when one of the employees kindly tried to addressed the issue more than once he told him to shut up and not get involved. He not only used abusive language but he proceeded to roll his eyes to me more than two times while I asked to speak to his supervisor and then gave me a laughed at me and my family as we left the restaurant. This man ruined my aunts birthday and caused her chest pains. He did not provide us with his supervisors name and in the end wrote corporates number on a paper and he told me "do w.e you want." I demand full compensation from the restaurant for this extremely unacceptable treatment to the extent of ruining my aunts 62nd birthday and giving her chest pains. I encurage cororate to look at the cameras and analyze this mans behavior towards not only me and my family but towards your employees. The employee felt soo ashamed of the way he treated us that he later had to apologize to us for this abusive mans behavior. I do expect to be contracted so I can formally record my complaint and this experience.