Wyndham Waikiki Beach Walk in Honolulu

The hotel was fine but the pool was under renovation. The room was updated. What was bothersome is Holly at the welcome desk said the update 45 meeting was mandatory and I specifically said I don’t like going to them because it’s a sales pitch. She said it’s not and it’s strictly to update the customers on what is new. I went to the meeting room and was basically interrogated by Austin and there was no updating of anything. Basically I was told I have to pay a bigger loan to save money in the future. Why would I paid $200 more a month to “save”? I keep saying no no no but he doesn’t understand what no means. It was a very sleezy and basically ruined the beginning of my vacation trip. I will never recommend this company and their sales tactics.

While check-in was scheduled for 4:00 PM, my room was not ready until approximately 4:20 PM. While a minor delay, I understand this can happen—especially in today’s labor market where staffing shortages remain a challenge for many hospitality providers. However, once I checked in, I encountered a number of issues that significantly impacted the quality of my stay. Upon entering my room, I discovered that both the living room television and internet were not functioning. When I contacted the front desk, I was told that a third-party provider manages these services and that they had been experiencing ongoing issues. I requested that someone be sent to address the matter, as having reliable internet and television was important and needed for my stay. A maintenance technician arrived promptly and was helpful in offering a temporary solution—a Verizon hotspot—due to known internet coverage issues in the room. He also showed me how to manually reset the television when the cable signal dropped, which, unfortunately, I had to do repeatedly—at least a dozen times during my stay. After four days, the hotspot also stopped working. Additionally, on the fourth day of my stay, I woke up to find the laminate and carpeted areas of the living room floor soaked. I was later informed that the air conditioning unit had backed up and, rather than draining properly, had begun leaking into the room. While I understand that mechanical failures can occur, this, combined with the known cable and internet issues, gave the impression that these problems are long-standing and not being adequately addressed. Providing guests with a workaround, like a hotspot or manual reset instructions, is not a substitute for a functioning, well-maintained infrastructure. Guests should reasonably expect a timely check-in, a working television and internet, and a dry, comfortable room—basic elements that were unfortunately lacking during my stay. One final point of concern: despite the above issues, I was repeatedly approached about attending a sales presentation for the Wyndham brand. I must ask—would you be inclined to attend such a presentation, let alone consider buying into a brand, after experiencing these kinds of issues?