Gaia Hawaii at Trump Waikiki Hotel in Honolulu

An absolutely lovely Hotel, staff from the minute we arrived have been outstanding. Food, facilities and location are all first class

Clean open spaces, modern rooms (some being renovated) and nice staff

Arriving at hotel was a experience in customer service excellence...from valet to the front desk there was smiles and courtesy shown at highest levels. Our front desk check in persons KATHY and Alex went above and beyond to make us feel welcomes and cared for. She got us checked in early and to a beautiful room. Very few hiltons still make diamond members feel valued but at this hotel the opposite is true. Diamond status at this hotel still means something. A hidden gem in the hustle and bustle of waikiki.

So many great things to share about Ka La'i Waikiki.

An amazing welcome from Ami and the team. We were made to feel like we were being welcomed home and nothing was too much trouble.
Our family are here celebrating our 20th wedding anniversary and we were gifted a beautiful bottle of prosecco. Additionally, the team congratulated us throughout our stay and made us feel like real VIPs.

Our room is well appointed, large and clean with a luxurious bathroom and amazing Byredo amenities. The rooms are condo style, with small kitchens but still feel like luxury suites due to the high quality furniture and linens.

The location is super convenient, around 2 mins walk to the beach and only a couple of minutes from the shops and restaurants of Waikiki.

The hotel itself has an amazing infinity pool. We were worried it would be too small and therefore crowded but throughout our stay we've been able to use it and always get a lounger and space to swim.

We've stayed in some amazing hotels all around the world and this one is up there as one of the best, the staff make it exceptional and we highly recommend it if you're looking for somewhere where you're made to feel special and looked after.

Big thanks from us to the whole team, but especially to Ami who went above and beyond throughout our stay.

Second time we’ve stayed here, absolutely amazing stay in every way. Service is spectacular and incredible attention to detail. Everyone is super kind and attentive without being overbearing.

Through AMEX platinum travel, there were some great perks including free room upgrade, breakfast, and free amenities including water bottle gifts, cookies, and chocolate.

Rooms were cleaned and fridge restocked with water daily, any requests to housecleaning arrived in under 20 minutes.

Great view, wonderful location and great stay again- valet parking was $40 a night and reasonable for the area and service.

Thank you!

Julia provided the greatest arrival experience we have every experienced at any hotel, not just in Hawaii. She was so personable and made us feel very welcome every day that we walked in & out of the entrance to the hotel. She was also extremely nice & friendly to our son and he was so happy to see her each day. Julia just made the entire trip such a pleasure as we got to see & talk to her before heading out to enjoy Honolulu, and at the end of the day when we returned from all the fun. Thank you Julia and we hope to see you again next time!

If it were possible to rate this hotel higher than 5 stars, I would. Excellent location, great people, management is flawless right down to the small details. It was truly a pleasure to stay here.

Trump Waikiki was absolutely amazing. My husband and I just stayed there for a week for our honeymoon and it was incredible. They accommodated us in every way possible. The staff our very passionate about what they do and it shows. They are so friendly, caring, and accommodating without being too "gimmicky" or as if they're being forced to care. Check in was so quick and Doug showed us around and gave us information about the hotel to ensure we were comfortable. Our room was epitome of luxury. My husband jokes that it was the highlight of our honeymoon and being in Hawaii, but it is not far from the truth. The cleaning staff/maids cleaned our room everyday while we were out (including our dishes, etc.) The bathroom is absolutely amazing. The toilet is equipped with a baduet and heated seat and it is a nice touch to make the experience truly luxurious. The hotel is in the perfect location to Waikiki Beach and was a 2-3 minute walk to beach from the lobby, which made for the perfect relaxation experience. We ate at their breakfast buffet several times while we were there and it was SO GOOD. All of the food was fresh and staff was so accommodating while waiting on us. We got to enjoy the pool, hot tub, and relaxing on the deck during our stay and it felt luxurious, especially with the view of the city. Our coffee maker wasn't working and Doug immediately sent a new one to our room, which allowed us to not miss a beat in our plans for the day. I can't rave about this place enough. We always thought "how much better can a 5 star hotel be for this price?", but let me tell you... it's worth it and we will be back. Thank you!

The customer service here is just awesome! The suites are nice and clean. We got one of the top floors with a beautiful view looking out of the beach. The only reason for the four stars is because the showers are really open and it’s so cold when you take a shower. It could be that we’re more conservative, but it’s just uncomfortable taking a shower in the open and it’s freezing cold with AC running in the room. They have heated toilet seats in the master suite but no heat for an open area shower.

Service is 5 stars! Wonderful staff here, very friendly and always ready to help.

Room is huge, lovely, and the tub is so great.

The bed…. A rock, hard and lumpy. Woke up every night with terrible back pain.

The pool is small, very small. Like it was an after thought. I would have loved to use it. But it was full of children splashing and jumping off the planters. We were on our 10 anniversary, so we left our kids at home with family. I would suggest having adult hours. Allowing the kids a lot of time, but maybe have certain hours in the day or night for adults only?