Virgin Hotels New Orleans in New Orleans

Second time staying. Love the rooms! But no amenities (toiletries etc). Room wasn’t cleaned properly, trash bin wasn’t emptied, robes not hung up, etc. Feel staff could use more training and improvement. Valet service also too slow. I received message to collect car in 12 minutes and when I went downstairs the valet hadn’t even left to get it so we ended up waiting close to 30 min. Also, charged for hotel amenities (pool, spa) even though don’t use b/c don’t really have time.

We were able to check in at 9 am. That was wonderful. The place is beautiful with a nice bar. It was decorated for the holidays. However, the room we checked into had little to no water pressure. The shower did not work. Right in the middle of a playoff football game the tv froze. A tech came and fixed it. 10 minutes later we had to call again. We asked to be moved to a new room at 11 pm. The staff was helpful. After a full day of travel. This added to our frustration. We would stay again. Hopefully the problem in from 502 have been fixed. Cheers to a New Year.

We loved this hotel until the last three nights of our stay, we stayed a week. Room service was awful, we asked for wine glasses three different times and they never came. Room cleaning didn’t clean the rooms very well at all and wouldn’t sweep or clean the floors. Also our last night we asked if we could check out online or if it had to be in person. They said in person only and we told them we had to leave at 3am to catch our flight back home, they said no problem they had someone 24/7 at the desk. Yet we came down and had a uber waiting, nobody was there and the security guard who was sleeping on the Sofa said he will call the guy. He called him and said he would be right down….. 26min later still not there and he said he was coming down. We had to leave without seeing anyone for check out otherwise we would have missed our flight. Another family who also was waiting had to do the same thing. Really it’s a nice hotel but not the cleanest or best services. The restaurant staff was amazing though and the food was good.