The Eliza Jane, Autograph Collection in New Orleans

Some staff were nice. Food not seasoned at all as all the other good New Orleans restaurants. Red beans and Rice and gumbo is like a soup. You would think they’re cooking for a retirement home or nursing home because of the non flavor. Ham was the only decent flavored item. Have had much better in NOLA. Wouldn’t recommend anyone for anything here.

I really don't get the hype of this place. We had multiple people recommend this to us. We went for breakfast and I got the traditional breakfast. I asked for my eggs over medium and they were barely over easy. The grits were flavorless. The ham was amazing. I most disappointed by the biscuit. It was super dense and also flavorless. The service was meh.

The hostess Sheila was great. She was courteous and professional. However our server treated us very poorly.

When asking for the food menu the server's response was crass,"That's because I didn't get it yet." We were served tea but waited no less than 20minutes to place our appetizer order. He then left us for a significant amount of time such that 2 other servers had to help my partner and I while Josh was nowhere to be found.

When we were finally able to order our food we had to get service from another 2 persons who noticed that we were sitting there abandoned waiting for the food.

Ordered a bottle of wine to have with our steak and that did not come until AFTER our food was served. I asked for the wine before dinner. Isn't that normal with a bottle?

I did however leave a 20% tip just in case the poor service was in fear of no tip from us.

Ordered a “medium” bone-less rib-eye, got a steak that so well done it could of only come from a straight A cow!

While waiting on my meal, my entertainment for the evening was watching the cook play on his phone the entire time I was there. One can only assume he was attempting the latest high score or keeping his many Facebook followers up to date on his latest culinary disaster.

The waiter was attentive at first, but after the main course was served he was harder to locate than Waldo! Someone, I can only assume was the manager because they never introduced themselves, asked how the meal was. My coworker was able to answer but I mid bite, and raised with good manners, was unable to respond. The ability of staff to vanish at this restaurant is astounding as the manager vanished just as quickly as the waiter.

If you care about good steaks cooked right, and staff that do their jobs you are better off finding another steakhouse. Morton’s at 6:30pm is not busy there was no reason any of this should of happened other than staff that simply don’t care. If they don’t than you really should take your business to better steakhouses in New Orleans.

loud and crowded. Occupied tables all clustered together. Asked waiter to move us, which he declined to do. Then asked manager to move us, which he did. Waiter made sure he made snide comments about that. Took forever to get drinks, steaks overcooked. Pet peeve - places that won't seat you until whole party is present. Etc. Won't go back. It's New Orleans. Why am I eating at a chain restaurant?