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Average temperatures

	day	night
June	+35 °C	+26 °C
July	+37 °C	+27 °C
August	+36 °C	+27 °C
September	+33 °C	+25 °C
October	+30 °C	+20 °C
November	+26 °C	+16 °C

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269 USD

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Pontchartrain Hotel St. Charles Avenue in New Orleans

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● Center: 2.2 km

☎ Phone: +1 504-941-9000Show

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Rooms and prices

2 guests

Adults−2+

Children under 17−0+

Age−7+

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Standard Room, 1 King Bed (Clio King Accessible)

Air conditioning, minibar and bath

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Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

Air conditioning, minibar and bath

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Deluxe Room, 1 King Bed, City View (Clio King City View)

Air conditioning, minibar and bath

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Superior Suite, 1 King Bed (Calliope King Suite)

Air conditioning, minibar and bath

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Superior Suite, Multiple Beds (Thalia Family Suite)

Air conditioning, minibar and bath

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Standard Room, 2 Double Beds (Erato Double)

Air conditioning, minibar and bath

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Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Wireless internet

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Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

Air conditioning, minibar and bath

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Standard Room, 1 King Bed (Clio King)

Air conditioning, minibar and bath

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Description

In this hotel 105 rooms, 12 floors.

Policies and conditions

Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds: For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
Breakfast: Breakfast is available at the hotel. Please contact the hotel for details. Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy: Deposit required A fixed amount of US$250.00 is charged. This property accepts credit cards The deposit will be returned to the original account of payment within 7 days after check-out.
Pets: Pets are allowed on request Types of pets allowed: dogs Fee: US$75.00 per pet per stay
Service animals: Service animals are allowed on request
Age Requirements: The main guest checking in must be at least 21 years old
Paying at the hotel: AmericanExpress, MasterCard, Visa
Check in time: 15:00. Check out time: 12:00.

2 guests

Adults−2+

Children under 17−0+

Age−7+

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Services and facilities

Internet

Wi-Fi in public areas

Parking

Private parking
Valet parking

Transportation

Taxi booking service

Restaurant

Restaurant

Business services

Multi-function room
Conference room

Front desk services

Luggage storage
Wake-up call

Languages spoken

English
Spanish

Food & drink

Public areas

No smoking in public areas
ATM
Elevator

Health & wellness

Cleaning services

Laundry service (on-site)

Accessibility

Accessible rooms available
Stair-free main entrance

Safety & security

Smoke detector
Fire extinguisher

Street view

Video: Pontchartrain Hotel St. Charles Avenue | New Orleans (LA), United States | Hotel Review ⭐

Map

Reviews

Cleanliness

Amenities

Location

Service

12.01.2026 Audrey

Great restaurant, coffee shop, and jazz bar downstairs. Not a lot of amenities and an old building but charming with easy access to street car. Appreciate being able to leave the keys with the front desk.

05.01.2026 Beverly

The Pontchartrain Hotel provides a taste of New Orleans’ charm. Located in the Garden District, it's an easy walk to historic 19th-century mansions, oak-lined streets and shops and cafes. Our room had a New Orleans vibe.

05.01.2026 Charles

The jazz band downstairs -Ed Perkins -made the few nights stay better than great , and the chicken wings rocked too ! Everyone and everything was exceptional even though I didn’t see any ghost but the atmosphere was really special . Stay here and get to know the valets also —you will love it !

05.01.2026 Paul

Do not stay there at all cost.
It's dirty, dusty, not well maintained at all, there's no way to open the windows it feels extremly stuffy - I was so allergic the whole time.
The service is close to 0.
The Bayou Bar and Jack Rose are great but they feel like a completely separate entity. The rooftop has a beautiful view but also feels entirely separate.

04.01.2026 Sidney

Great location, always has been solid in prior stays. This time was the single worst check-in experience in my ＞50 years of travel abroad and domestically

03.01.2026 Chad

Horrible experience
Never again
Charged my card twice and was just rude
Only thing that was good was the rooftop bar
We left after one night

03.01.2026 David

Pretty disappointing visit. I've always enjoyed the rooftop bar and lower restaurant so I thought I'd try the hotel out on this trip. Upon check in, they didn't have a key for me. They use physical, metal keys and apparently the last guest had taken the key with them from what the front desk worker said. Also, security issue because they definitely didn't change the lock. Every time I wanted to access my room, either the engineer or the front desk worker would have to come with the master key to let me into my room which became really annoying after a few times. It wasn't until late into the second day of my stay until they remade me a key. Other complaints, I asked for an ironing board as my room didn't have one and never came and the safe didn't work. With all the great hotels around NOLA, don't waste your time with this one.

03.01.2026 Laura

We had problems from check-in til we left. Disabled room we did not need or request so couldn’t hang up our clothes and no closet or shower door; the room was shabby and the bathroom dirty, as was the hallway; we had no maid service for three days despite complaining so the trash cans were overflowing and we had to use towels for three days; hotel staff nonexistent and any request for help was ignored; only one functioning elevator so had to wait long periods of time to get from our room to the ground; no room amenities at all so had to walk three blocks to get coffee in the morning; only one room key per room which is a safety issue for two people—- it just goes on and on. We finally checked in to a hotel down the street for the last nite. A nightmare. They are so interested in pushing their rooftop bar which makes them money they could not care less about hotel guests. And then we had the pleasure of paying over $2000 for this disaster. Do NOT stay at this place.

13.11.2025 Jorge

Beautiful historic hotel with great restaurants, perfect location in the Garden District with very easy access to cable cars. Always my favorite place to stay in NOLA!

06.11.2025 Karen

We were never told when we checked that there is a $250 fee if you lose the room key. We were given only one key for a 2 room suite. I explained that to the check out staff and she said it didn't matter and we would still be charged the $250 fee.
They also wanted to charge me an extra day that we had reserved, but I had to leave a day early for an emergency situation. I had them call the manager and explain the situation and he agreed that we did not have to pay the extra day.
The hotel is old, but the coffee shop was great. The staff at the hotel was very nice and helpful.

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POIs near hotel

Confederate Memorial Hall;Confederate Memorial Hall Museum (1.2 km)

Ogden Museum of Southern Art (1.2 km)

Audubon Insectarium (2.4 km)

French Quarter (45 min)

New Orleans Jazz National Historical Park (54 min)

Cafe and Restaurants near hotel

Restaurant «Cheesecake Bistro by Copeland's» (1 min)

2001 St Charles Ave, New Orleans, LA 70130

Reviews

26.11.2017 Ms.

Some friends and I had brunch at this location. The service was extremely slow and poor. It took at least 15 minutes for us to get glasses of water, and our waitress had to be prompted to refill our drinks and to remove the used plates from the table (some of which remained on the table until we left). I ordered an omelet that was not cooked thoroughly. When I brought it to the GM’s attention I was offered another omelet, but it too was not cooked all the way. And after being served 2 back to back undercooked omelets, I was not offered an apology, but rather given excuses as to why the contents of the omelet were contributing to it being undercooked and then offered a whopping $5 off my meal.

07.11.2017 Leah

We went after the basketball and sat at the bar. They were busy I'll be honest. But the wait times are ridiculous, we ordered our food and appetizers at the same time and two daiquiris . One daiquiri showed up watered down the other never came until I got the manager to remake it. Our food and appetizers showed up an hour and half later! The bill comes and its $70! After being treated the way we were and not offered anything on the bill was beyond me! I will never come back. No longer worth the money and time.

24.10.2017 AKT

Service is a bit slow but it is busy. The staff are nice and love the pizza pasta bowl. Also, they have the best turtle cheesecake! (I enjoy it much more than Cheesecake Factory).

15.10.2017 Steven

This is the worst service I ever had in my life. I had to wait over an hour for my food because the waiter took my order didn't even put the order in. Then I told the supervisor and he did nothing to accommodate me at all. I don't recommend this place for anyone.

26.08.2017 Kimberly

The service is slow, new staff every other week and management keeps changing. Food is tasty and drinks are pretty good. However, they need to have the more experienced waiters in the bar area for "Happy Hour". Don't usually give bad reviews, but the service SUCKS!!!!

Trolley Stop Cafe (2 min)

1923 St Charles Ave, New Orleans, LA 70130

Reviews

16.12.2017 Matthew

Have been to the Trolley Stop countless times over the years. Recently went on a Saturday around 9am. Our server, despite only having worked here for 3 months, knew the menu well and helped direct us in ordering. We got two egg omelettes, grits, biscuits, and of course a pancake. Everything was top notch and the omelettes are the best we've ever had! We will definitely continue to come in everytime we are in town. Great job guys! Keep up the good work!!

16.12.2017 Coral

Stopped by for the first time today because another cafe had a wait. Got some food to go which all looked good. Had a DELICIOUS mimosa while I waited.
My bartender John was awesome and the staff was friendly. A server Key stopped and talk to me because I was sitting by myself at the bar.

Definitely a good atmosphere. Not usually a
breakfast person but I’m coming back!

16.11.2017 Ty

great food. nice people. good service. it’s our breakfast spot whenever we visit NOLA. try the Stuffed Omelet — but ask for a go-box b/c you won’t finish it in one sitting.

03.11.2017 Ashley

Finally we go to a spectacular breakfast place during our stay. When we walked in I was initially not impressed, there was a long line of people waiting and a bunch of open tables. It took us a bit to get seated but it was definitely worth the wait. I ordered the western omlete and added cheese and it was fantastic. Also love their hash browns!

20.10.2017 Epiphany

Ate here while staying in New Orleans for 5 days. Very accessible by trolley. Excellent service, very polite and friendly staff. Casual dining. The good is delicious, cheap and they have large portions so leftovers are great if you don't feel like cooking later.

Restaurant «Houston's» (4 min)

1755 St Charles Ave, New Orleans, LA 70130

Reviews

16.12.2017 Kamilah

We arrived 5 min early for my 8pm reservation. We were seated 30 min later. The service was very quick and food delivered promptly. The Friday night band created awesome vibe.

10.12.2017 Richard

Deb. And I enjoyed Houston's so much we're going back Sunday.Cleanest silver ware I ever got in a restaurant.

04.12.2017 Raymond

Haven't been there a while. The food was prepared well and very delicious. The ambiance was perfect and the staff was great.

22.10.2017 J

Favorite restaurant in Kansas City. However, they closed the KC location. While in New Orleans, we stumbled upon this location - our day was made!! Same great food, drinks and service!! The Danish pork ribs are the best and the salmon filet and red cabbage is right there!!! Best service and food for the money. We’ll be back the next time in New Orleans.

21.10.2017 Bob

Walked N on a very busy Saturday night. Went to bar and was seated within 15 minutes. Brenda our bartender/server was fantastic. We had a wonderful meal listening to some great jazz. Great place to go.

Frequently asked questions about Pontchartrain Hotel St. Charles Avenue

How much does it cost to stay at Pontchartrain Hotel St. Charles Avenue?

The cost of staying in Pontchartrain Hotel St. Charles Avenue depends on the dates, rates, number of guests and other conditions. The minimum estimated price is 269 USD. Enter your dates to see the exact offer prices.

Which room categories are available in the Pontchartrain Hotel St. Charles Avenue?

You can book Standard Room, 1 King Bed (Clio King Accessible), Deluxe Room, 2 Queen Beds (Euterpe Two Queen), Deluxe Room, 1 King Bed, City View (Clio King City View), Superior Suite, 1 King Bed (Calliope King Suite), Superior Suite, Multiple Beds (Thalia Family Suite), Standard Room, 2 Double Beds (Erato Double), Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite), Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite), Standard Room, 1 King Bed (Clio King) in the hotel. Please check room availability by choosing your dates

What are the check-in and check-out times at Pontchartrain Hotel St. Charles Avenue?

Check-in at Pontchartrain Hotel St. Charles Avenue is possible from 15:00, check-out is until 12:00.

Are pets allowed at Pontchartrain Hotel St. Charles Avenue?

Yes, pets are welcome at Pontchartrain Hotel St. Charles Avenue, but we recommend calling ahead to confirm details (e.g., pet size, fees).

How to get to Pontchartrain Hotel St. Charles Avenue from the nearest airport?

The nearest airport is Louis Armstrong New Orleans International Airport, located about 21 mins from hotel by car (24.8 km) away.

What’s the cancellation policy at Pontchartrain Hotel St. Charles Avenue?

The cancellation policy at Pontchartrain Hotel St. Charles Avenue depends on your room type and booking terms.