The Westin New Orleans in New Orleans

I had a great experience at The Westin New Orleans during my recent visit. As a traveler, I don’t really need much—just a clean room and kind people—and overall the hotel delivered on that.

My room was clean enough and comfortable for my stay, though the bathroom could use a little refreshing. The shower/tub looked a bit worn and not completely white, which made it appear slightly dirty even though it seemed like it had been cleaned. It likely just needs to be refinished. I wear shower shoes anyway, so it wasn’t a huge concern for me, but it might be something the hotel could look into updating.

The highlight of my stay happened during checkout when I met Amanda W. She was incredibly kind and asked about my stay. When I mentioned my concern about the shower, she listened carefully, took notes, and assured me she would make sure it was addressed so the next guest would have a better experience. Her kindness and professionalism really stood out.

During our conversation I mentioned that I wanted to try the oysters at the hotel but was about to leave to catch my Uber. Amanda generously offered me a complimentary appetizer so I could try them before heading out. That gesture was completely unexpected and absolutely not necessary, but it meant a lot to me that she wanted to make sure I left on a good note.

Amanda W. was truly the highlight of my stay, and I’m very grateful I got to meet her. On my next trip to New Orleans, I would happily stay here again just because of her hospitality.

The location is also perfect. It’s easy to get around by trolley, walking (especially in nice weather), or Uber since everything is so close by.

I’m already looking forward to my next trip, and I will definitely consider staying here again.

Great

The location is perfect. Central and walking distance to all attractions, yet in a quiet area, away from traffic and the noise of the busy areas. It was also outside the parade routes, which kept all options of going around open. The service was excellent. Any requests I had for the room were responded to within 10 minutes. Rooms are clean and nicely done. The observatory lounge, with its panoramic views of the city, had great vibes and good food. Friendly and wonderful staff.

I stayed at the Westin for my first trip to New Orleans and it was a fantastic experience overall. The hotel is stunning, the staff was incredibly kind and professional, and the service was top-notch. I was also pleasantly surprised that it’s connected to a mall, super convenient and very cool!
The only downside was the shower. The water pressure was low and the water was cold during my stay, which was disappointing. Hopefully that was just a temporary issue. Aside from that, everything was wonderful and I truly enjoyed my stay.

We had a great time staying at the Westin. The hotel is clean, and bright. The bar is a wonderful place to relax and have a cocktail. The rooms do not have microwaves which is a bummer (one star deduction), and the hotel only serves coffee in their very expensive restaurant. But other than these two slight issues, we loved our stay. We were invited to go into their speakeasy one night...who knew? It was awesome. The gentleman who runs that does an amazing job! So much fun!

Wonderful hotel, centrally located with friendly staff. I would definitely stay here again.

Wonderful experience at the Westin New Orleans hotel. From the moment we arrived, until we checked out, the experience was great. Checkin went quickly and had great customer service. The hotel lobby is beautiful, smelled divine and had stunning views. Arriving to the room was pleasant as it was cool, spacious and clean. The bedding had quality linens and so comfortable. We did order room service and that was good as well, food was hot and fresh and came relatively quick. Having access to close shopping, coffee shops, and canal street was also a plus. I really enjoyed this hotel; the location and the overall experience. I would recommend this hotel and definitely stay again. Thanks for a great experience Westin.