Caesars New Orleans - A Caesars Rewards Destination in New Orleans

This was my first time staying at Caesars Casino Hotel in New Orleans. The hotel is beautiful and very clean, and at first I loved everything and even considered coming back. Unfortunately, that changed after an issue with the in-room mini snack bar.

My little sister purchased a snack from the mini bar, and after eating it we realized it was expired. We checked the drawer and found several more expired items, which we threw away. My sister reported this to a manager named Stanley, who told us not to worry, said the charge would be disputed, and offered us a $100 dining credit, so we thought the issue was resolved.

However, at checkout I noticed I was charged an early check-in fee even though I did not check in until 6 PM. I only stopped by around 2 PM to drop off my luggage and spoke to customer service before leaving to dispute the charge. After I had already left New Orleans, I also saw charges for trail mix, Snickers, and Lay’s—items we did not eat and cannot eat due to nut allergies.

I have called the hotel multiple times and was repeatedly transferred. I was even told someone would reach out, but no one ever did. It has now been weeks with no resolution. This situation was very disappointing and unprofessional,leaving expired food in guest rooms and charging guests for items they did not consume.Especially charging such an expensive price for snacks that’s expired

The photos shows the Caesars tower, but I was actually in the Harrah's Hotel which is old and dirty. I had to request another room which was dirty as well. The bench and sofa had nasty stains, the walls were dirty and housekeeping never changed sheets. They just made the bed. I will never stay here again! Wish I could get a refund! False advertising.

Nasty customer service, right by the desk in clear view is a rat trap. Like seriously? Check-in was 4pm dixnt get the room until after 5. That is inexcusable as well.