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163 USD
Sheraton New Orleans Hotel in New Orleans
🌍 United States, New Orleans, 500 Canal St
● Center: 740 m
☎ Phone: +1 504-525-2500Show
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Rooms and prices
2 guests
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Traditional Guest room
Private bathroom
Beds:
163 USD
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Traditional Double Guest room
Air conditioning, shower and private bathroom
Beds:
163 USD
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Deluxe Guest room with city view
Private bathroom
Beds:
193 USD
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Deluxe Double Guest room with city view
Air conditioning, shower and private bathroom
Beds:
193 USD
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Double Club Guest room
Private bathroom
Beds:
240 USD
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Club Guest room
Private bathroom
246 USD
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Executive Double Club Suite
Air conditioning and private bathroom
Beds:
389 USD
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4 x
Quadruple Club Guest room
Private bathroom
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4 x
Deluxe Quadruple Guest room with city view
Private bathroom
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4 x
Traditional Quadruple Guest room
Private bathroom
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Presidential Double Club Suite
Private bathroom
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1 Bedroom Governor Double Club Suite
Private bathroom
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Description
Hotel opened in 1982, renovated in 2005. In this hotel 1110 rooms, 49 floors.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Set menu [Mon - Sun] 06:30-11:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are allowed on request Types of pets allowed: dogs Fee: US$75.00 per room per stay
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, AmericanExpress, UnionPay, MasterCard, DinersClub, JSB
- Check in time: 16:00. Check out time: 12:00.
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Services and facilities
General
- ATM
- Shopping on site
- Computer
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Television in lobby
- Terrace
- Fire Extinguisher
- All Spaces Non-Smoking (public and private)
- Reception desk
- Electric car charging
Rooms
- Non-smoking rooms
- Room service
- Family room
- VIP room amenities
- Smoke Detector
- Cable TV
- Hairdryer
- Flat-screen TV
- Shower/Bathtub
- Alarm clock
- Toiletries
Accessibility
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
Services and amenities
- Iron and board
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Telephone
- Iron
Meals
- Bar
- Coffee/tea for guests
- Breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Bottled water
Internet
- Free Wi-Fi
- Internet
Transfer
- Car rental
Languages Spoken
- Spanish
- English
- French
- Multi-language staff
- Chinese
Tourist services
- Tour assistance
Parking
- Parking
- Parking nearby
- Garage
Pool and beach
- Swimming pool
- Indoor Pool
- Outdoor pool
Business
- Business center
- Event facilities
- Fax and copy machine
- Conference Hall
Sports
- Fitness facilities
- Gym
Beauty and wellness
- Massage
- Spa
Kids
- Family/Kid Friendly
Pets
- Pets allowed
Street view
Video: Sheraton New Orleans Hotel | New Orleans (LA), United States | Hotel Review 🌟
Map
Reviews
16.12.2025
The room facilities are complete.
Service: The service is excellent!
Service: The service is excellent!
16.12.2025
Great location on the main street. Valet parking is available for a fee but very convenient.
02.12.2025
The hotel was great! I was disappointed that I was charge an extra $10 per day due to the size of my vehicle. That should not matter because it was still placed in a standard size parking spot.
05.11.2025
The hotel itself is fine and the location is excellent, but we had several awful service experiences.
First, the king bed room we booked was not available when we check in, so they put us in a double bed room and said they would move us the next day.
Then when we went to the front desk to move to our new room, the person at the front desk was not friendly and was taking so long to handle our situation. We were worried we would be late for our tour, so we asked if we could leave and they could move our luggage to the new room. She said no, we can't change rooms until we are ready to move the luggage ourselves, and that our luggage would stay in the old room.
When we came back later that day, they moved us to our new room but our luggage was not in our old room or the new room! We were so worried they lost our luggage. Finally they figured out that they moved our luggage to a 3rd room, and they tried to blame us for it. All of these interactions took a long time because the front desk was so slow and the line was long. After all that trouble, they only gave us a meager $25 credit as an apology.
Lastly, we accidentally left a small pouch of personal items in our first room and when we told them about this, they made no effort to try and find it. When we checked out, we also left a souvenir we had bought in the room accidentally. We tried calling the hotel to see if they could find the missing item and ship it to us. We waited on hold for a long time before the front desk transferred us to the wrong place, the automated reservations agent. So frustrating!
It is clear the staff there do not communicate between shifts or departments and just don't care about treating their guests well. Simple things like contacting the lost and found about a missing item should not be this difficult.
The only good staff interactions we had were with the interns who were there on a training program.
Also the wifi is not free. How are big hotels like this getting away with charging for wifi in 2025?
Tl;dr: staff are not helpful at all, their communication is awful. Wifi not free
First, the king bed room we booked was not available when we check in, so they put us in a double bed room and said they would move us the next day.
Then when we went to the front desk to move to our new room, the person at the front desk was not friendly and was taking so long to handle our situation. We were worried we would be late for our tour, so we asked if we could leave and they could move our luggage to the new room. She said no, we can't change rooms until we are ready to move the luggage ourselves, and that our luggage would stay in the old room.
When we came back later that day, they moved us to our new room but our luggage was not in our old room or the new room! We were so worried they lost our luggage. Finally they figured out that they moved our luggage to a 3rd room, and they tried to blame us for it. All of these interactions took a long time because the front desk was so slow and the line was long. After all that trouble, they only gave us a meager $25 credit as an apology.
Lastly, we accidentally left a small pouch of personal items in our first room and when we told them about this, they made no effort to try and find it. When we checked out, we also left a souvenir we had bought in the room accidentally. We tried calling the hotel to see if they could find the missing item and ship it to us. We waited on hold for a long time before the front desk transferred us to the wrong place, the automated reservations agent. So frustrating!
It is clear the staff there do not communicate between shifts or departments and just don't care about treating their guests well. Simple things like contacting the lost and found about a missing item should not be this difficult.
The only good staff interactions we had were with the interns who were there on a training program.
Also the wifi is not free. How are big hotels like this getting away with charging for wifi in 2025?
Tl;dr: staff are not helpful at all, their communication is awful. Wifi not free
12.08.2025
great service. rooms were clean however could be updated.
11.08.2025
The hotel was nice convenience was great everything was within walking distance but what I didn't like was the paying for parking if I'm already staying.
28.05.2024
I would like to tell you guys this hotel so crazy. They did service so bad, I booked a king bed room for 2 nights from App then I checked in they told me that they didn't have King bed room right now so I waited to follow them 2 hours and came back to receive my room. That's a double bed room 🤦♀️. They promised to me that is going to change a king bed room tomorrow but they didn't change anything. I still used that room till I checked it out. I felt like they was lying to me when they was serving. They just prioritize customers who book rooms via their website. But that's not fair. I didn't know anything about this hotel without app so how can I book from their website. That's stupid service. This hotel is only worth 2 stars.
20.03.2024
Amazing view from the highest floor.
Staff are professional, friendly and helpful.
Staff are professional, friendly and helpful.
20.02.2024
Awfully dim room, with a tiny window.
Security guard in the lobby was extremely ****** and stopped me from entering because they assumed I was a food delivery person (as I had a takeout bag on me), while my other friends (white people) who also had the same takeout bag weren’t stopped.
Front desk was not friendly at all. Awful!!!
Security guard in the lobby was extremely ****** and stopped me from entering because they assumed I was a food delivery person (as I had a takeout bag on me), while my other friends (white people) who also had the same takeout bag weren’t stopped.
Front desk was not friendly at all. Awful!!!
20.02.2024
Awfully dim room, with a tiny window.
Security guard in the lobby was extremely ****** and stopped me from entering because they assumed I was a food delivery person (as I had a takeout bag on me), while my other friends (white people) who also had the same takeout bag weren’t stopped.
Front desk was not friendly at all. Awful!!!
Security guard in the lobby was extremely ****** and stopped me from entering because they assumed I was a food delivery person (as I had a takeout bag on me), while my other friends (white people) who also had the same takeout bag weren’t stopped.
Front desk was not friendly at all. Awful!!!
Share your experiences, help others make the right choice!
Think about what you would like to know if you were looking for a review about a place to relax. Please describe in detail what you liked and what you didn't. What would you advise to other guests and to the hotel owner. The more fully you tell about the hotel, the easier it will be for other people to make a choice and they will be very grateful to you!
POIs near hotel
Immaculate Conception Catholic Church (6 min)
Audubon Insectarium (6 min)
Steamboat Natchez (9 min)
Andrew Jackson (11 min)
1850 House (12 min)
Cafe and Restaurants near hotel
Restaurant «Morton's The Steakhouse» (3 min)
365 Canal St Suite 220, New Orleans, LA 70130
Reviews09.11.2017
It's pricey here but the Chicken christopher and the spinach and mushrooms was great. I just ask that they remember next time to bring that delicious bread out after I order And refill my water.
11.10.2017
The hostess Sheila was great. She was courteous and professional. However our server treated us very poorly.
When asking for the food menu the server's response was crass,"That's because I didn't get it yet." We were served tea but waited no less than 20minutes to place our appetizer order. He then left us for a significant amount of time such that 2 other servers had to help my partner and I while Josh was nowhere to be found.
When we were finally able to order our food we had to get service from another 2 persons who noticed that we were sitting there abandoned waiting for the food.
Ordered a bottle of wine to have with our steak and that did not come until AFTER our food was served. I asked for the wine before dinner. Isn't that normal with a bottle?
I did however leave a 20% tip just in case the poor service was in fear of no tip from us.
When asking for the food menu the server's response was crass,"That's because I didn't get it yet." We were served tea but waited no less than 20minutes to place our appetizer order. He then left us for a significant amount of time such that 2 other servers had to help my partner and I while Josh was nowhere to be found.
When we were finally able to order our food we had to get service from another 2 persons who noticed that we were sitting there abandoned waiting for the food.
Ordered a bottle of wine to have with our steak and that did not come until AFTER our food was served. I asked for the wine before dinner. Isn't that normal with a bottle?
I did however leave a 20% tip just in case the poor service was in fear of no tip from us.
27.09.2017
Differently a bit pricey but still great food
29.06.2017
Ordered a “medium” bone-less rib-eye, got a steak that so well done it could of only come from a straight A cow!
While waiting on my meal, my entertainment for the evening was watching the cook play on his phone the entire time I was there. One can only assume he was attempting the latest high score or keeping his many Facebook followers up to date on his latest culinary disaster.
The waiter was attentive at first, but after the main course was served he was harder to locate than Waldo! Someone, I can only assume was the manager because they never introduced themselves, asked how the meal was. My coworker was able to answer but I mid bite, and raised with good manners, was unable to respond. The ability of staff to vanish at this restaurant is astounding as the manager vanished just as quickly as the waiter.
If you care about good steaks cooked right, and staff that do their jobs you are better off finding another steakhouse. Morton’s at 6:30pm is not busy there was no reason any of this should of happened other than staff that simply don’t care. If they don’t than you really should take your business to better steakhouses in New Orleans.
While waiting on my meal, my entertainment for the evening was watching the cook play on his phone the entire time I was there. One can only assume he was attempting the latest high score or keeping his many Facebook followers up to date on his latest culinary disaster.
The waiter was attentive at first, but after the main course was served he was harder to locate than Waldo! Someone, I can only assume was the manager because they never introduced themselves, asked how the meal was. My coworker was able to answer but I mid bite, and raised with good manners, was unable to respond. The ability of staff to vanish at this restaurant is astounding as the manager vanished just as quickly as the waiter.
If you care about good steaks cooked right, and staff that do their jobs you are better off finding another steakhouse. Morton’s at 6:30pm is not busy there was no reason any of this should of happened other than staff that simply don’t care. If they don’t than you really should take your business to better steakhouses in New Orleans.
26.12.2016
loud and crowded. Occupied tables all clustered together. Asked waiter to move us, which he declined to do. Then asked manager to move us, which he did. Waiter made sure he made snide comments about that. Took forever to get drinks, steaks overcooked. Pet peeve - places that won't seat you until whole party is present. Etc. Won't go back. It's New Orleans. Why am I eating at a chain restaurant?
Restaurant «Dickie Brennan's Steakhouse» (4 min)
716 Iberville St, New Orleans, LA 70130
Reviews29.11.2017
Our family has made Dickie Brennan's our Thanksgiving tradition because the food is always amazing, and the service is unmatched. The wait staff always treats you like a star and are always very helpful.
21.11.2017
Another great meal at this steak house. Excellent service and food. Great for a couple or a large party. Perfect atmosphere for conversation and great food.
18.11.2017
Good food served with attentive staff. We had the bar menu due to hurricane Nate but it didn't disappoint. Excellent service
18.11.2017
Food was really good! Im a picky eater and I don't eat seafood. I had lobster with my prime rib and the lobster was amazing, I'm obsessed now and love lobster. The best prime rib ever, all the food was very well seasoned. The mashed potatoes were also amazing!
18.09.2017
Me and my family just had dinner here and the food was incredible. Otis our server was incredible, and Gene his assistant were so attentive and very professional. Take good care of these guys and they will do the same in return. When I come back I will come back again!!!
Restaurant «Bourbon House» (5 min)
144 Bourbon St, New Orleans, LA 70130
Reviews09.12.2017
On vacation, beat my friends into town so I stopped here because it seemed a little nicer than walking further down Bourbon. Super attentive (and attractive!) wait staff, tried to local drinks (Sazerac) and some local beers, ended up bringing my friends back later. The crowd was good with a solid ambience and some college football to watch. Will stop by if I'm in town again.
09.12.2017
Great atmosphere! We sat at the oyster bar and made new friends! Fantastic raw oysters (but that's a NOLA given), gigantic steamed shrimp. Great place to rest and refresh. The menu item is pretty much the same as everywhere else, but you can pick out lighter options if you need a break from the fried and smothered.
28.11.2017
We didn't have a reservation so we had to wait an hour 1/2. The service was great, the bread and oysters were amazing, we also ordered the crab cake and the crab stuffed fish we didn't like it at all. The waiter had it removed from our check that was nice. It wasn't worth the wait for us.
19.11.2017
Ordered their smothered chicken plate to go. One of the best smothered chicken plates I've ever tasted. And we were lucky to get it. When we got there dinner had not started. They were still serving lunch. But one of the chefs was nice enough to let us order their smothered chicken plate. And it was outstanding. The chicken was made perfectly. Tender, moist, plenty of flavor, well seasoned. The gravy was just as delicious. It made for a great combination. Two thumbs up for the smothered chicken plate.
The inside of the restaurant was very clean and the staff very helpful. Again I appreciate the Shelf willing to take in order from their dinner menu before dinner actually started.
The inside of the restaurant was very clean and the staff very helpful. Again I appreciate the Shelf willing to take in order from their dinner menu before dinner actually started.
16.11.2017
Cons - I waited a while for someone to finally come serve me (He was pretty fast though). I get the char broiled oysters and ads the crab meat, I wouldn't recommend them here. They tasted fishy and I had a lot of crumbled oyster shell parts in my oysters. There was very little crab meat for the extra price they charge. I got no napkins, until I asked.
Pros - Food did come out pretty quick. The Riesling here was sweet, which I like. The crab fingers were actually pretty good.
Pros - Food did come out pretty quick. The Riesling here was sweet, which I like. The crab fingers were actually pretty good.
Frequently asked questions about Sheraton New Orleans Hotel
How much does it cost to stay at Sheraton New Orleans Hotel?
The cost of staying in Sheraton New Orleans Hotel depends on the dates, rates, number of guests and other conditions. The minimum estimated price is 163 USD. Enter your dates to see the exact offer prices.
Which room categories are available in the Sheraton New Orleans Hotel?
You can book Club Guest room, Quadruple Club Guest room, Double Club Guest room, Deluxe Guest room with city view, Deluxe Quadruple Guest room with city view, Deluxe Double Guest room with city view, Traditional Guest room, Traditional Quadruple Guest room, Traditional Double Guest room, Executive Double Club Suite, Presidential Double Club Suite, 1 Bedroom Governor Double Club Suite in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at Sheraton New Orleans Hotel?
Check-in at Sheraton New Orleans Hotel is possible from 16:00, check-out is until 12:00.
Does Sheraton New Orleans Hotel have a pool?
Yes, Sheraton New Orleans Hotel has a swimming pool for guests.
Are pets allowed at Sheraton New Orleans Hotel?
Yes, pets are welcome at Sheraton New Orleans Hotel, but we recommend calling ahead to confirm details (e.g., pet size, fees).
How to get to Sheraton New Orleans Hotel from the nearest airport?
The nearest airport is Louis Armstrong New Orleans International Airport, located about 22 mins from hotel by car (24.3 km) away.
What’s the cancellation policy at Sheraton New Orleans Hotel?
The cancellation policy at Sheraton New Orleans Hotel depends on your room type and booking terms.
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