Shirak Hotel in Yerevan

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To start with the positives; The hotel is located a 5 minute walk from Republic Square, so has a decent location; whilst there are hotels on The Square itself (i.e. The Marriott), Shirak will be a cheaper option. Other reviewers have highlighted the dated decor inside rooms as a negative; whilst it is dated, I saw the charm in it. We paid for a room which had a view of Mount Ararat; we got this and the view was great at times (this was / is weather dependent). The unfortunate negatives; Wi-Fi was hit and miss (largely miss) in our room, meaning we had to go out to the floor landing or downstairs to the main lobby to access the internet. A minor issue for us, but the TV didn’t have signal in the room, so we could not watch anything. A bigger negative was the staff; with the exception of one of the cleaning ladies with dark hair, all staff encountered were quiet at best, and at worst, had zero customer service skills, especially one lady with blonde hair who worked on the reception desk. I asked for a receipt of payment upon checking in and extra toilet paper for our room during our stay, to be told both times “ok” and neither request to be fulfilled. Upon check out, her only communication was to require me to pay for water drank from our room’s fridge, not even a thank you or good bye after that. In summary, for most travellers, a good location on offer, not much else…..