MEHOOD LESTIE Hotel in Shanghai

The hotel is at a nice desired location, easy to access to metro station, Lots of nice decent food service available nearby.
The facilities are old, staff working there are not very patient to answer customer questions. Suggest to book other places if possible.

I had serious concerns about security during my stay at this hotel. There was no safe box in the Business Sky room that I had booked, and housekeeping repeatedly left the emergency exit door by the elevators open throughout the day allowing unrestricted access to the guest floors via the back stairwell. Most seriously, on my last day my room door was left ajar and unlocked for the entire day while I was away. Moreover, the room was smaller than advertised and the reception I received upon arrival was unwelcoming. I arrived a few hours early from London and was treated rudely by the front desk because my room was not yet ready. It seemed I was then allocated an inferior room as a result which I feel was an unprofessional and regrettable experience. The eventually offered a 10% discount because of the open door incident but only after I involved a local rep who discussed the matter with the hotel and Ctrip customer service who were great!

The room was clean, except for some details like under the bed, where it was full of dust. The closet is small for two people to share and the space available for storing clothes/luggage is in general tiny.

Location of the hotel is nice, as it lies in a quite walkable area, and by foot you can reach the Huaihai Road (good for shopping) in 35m. Metro line 9 is a 15m walk.

The service was okay. The staff at the reception did not speak English and they offered no help or guidance about the city: quite essential service. Their attitude was in general detached and seemed quite un-open to communicating. Also, after leaving the room and realizing there were still some clothes left inside, I tried to report it to the reception and they just sent me to the room to check without even communicating to the cleaning service. It ended up that my clothes were not in the room anymore and the staff offered no further help, so I left without these clothes.

Also, i had explicitly booked a room with “City View” and I was placed in room 1402 with one very dirty window - out of 2 windows available to enjoy the view. After asking to clean it, they made an unsuccessful attempt and then just left me with the dirty window without any kind of compensation. I was only offered to switch to another room in a lower floor and with no city view, which made no sense considering I had paid more specifically to have a room with “City View”.

Breakfast is decent and offers a good variety of food.
The staff is understanding if a host is taking few minutes past closing time to finish the food. The staff at the breakfast floor is also very nice and friendly.

The main perk of the hotel for me was the cafè at the hall, where a very friendly girl employee works. She was very nice and gave me and my girlfriend some unique advice on places to visit in the city. She was of course also making extremely good flat white and coffee.

Balancing everything out though, if was to come back to Shanghai, I would probably choose a different hotel.