Napa Jay Hotel in Ayia Napa

bathroom was full of ants, uncomfortable bed with old equipment. breakfast was not satisfying at all, bad quality overall. But the worst thing about this place is the stuff. They have been very unprofessional since the time we arrived. one lady receptionist asked us who are we and which room we have as we were waiting the elevator, with a very bad, bad manner. And when we asked her why if something was wrong, she simply said "i don't know you" like thats our responsibility. The other receptionist guy next morning told us "you know its forbidden right" indicating that we got a bunch of single use mayonnaises since we were a table of five people. "forbidden" to eat as much as you want in a buffet is a new level of low hospitality for me. The place would have been shut down years ago if it wasn't for it's convenient spot. Worst experience in the island

Edit: We booked 3 rooms, not one. you could at least do the minimum and inform yourself about your clients/bookings but apparently you failed that just like your stuff.Train your employees how to be polite for starters, or hire ones that can actually work, and renovate that place as soon as possible and let the excuses aside. Like your receptionist didn't know how to answer the doorbell and had to let us wait there 10 minutes for "security reasons" but knew how to count to ten when he saw the mayo complimentaries on our breakfast table. Sad, bye.

Our stay at this hotel was an unpleasant experience and it almost ruined our vacation.
The hotel looks nice from the outside, but not on the inside. The hallway carpet is dirty and there is a very stale smell. The rooms look acceptable, but the walls are not very clean, the bed linens and towels are clearly very worn out, and the cleaning is done superficially.

In the bathroom, around the bathtub, near the sink, and even on the floor in the room, there were ants. But these were harmless compared to the bedbugs we found in the headboard of the bed. Room 209 was infested with bedbugs.

Our room was changed when we informed the reception, but the next day we decided to leave the hotel because I no longer felt safe sleeping there.

I am sorry to leave this review, as the staff was understanding and refunded our money, but these issues must be addressed for the sake of the people who choose to stay at this hotel.

We had issues with disinterested staff who could not speak English, filthy hallways and battered doors, food being prepared outside in the car park(!), poor food and repetitive pool music. I'd recommend for a lads holiday only - families and couples I would advise to avoid.