Steps Batumi Hotel & Suites in Batumi

Title: Worst “5-Star” Hotel Ever – Dishonest and Disrespectful!

Review:
I stayed at Steps Hotel Batumi for two nights, and it was a terrible experience. There was no room service, the staff were rude and unprofessional, and the hotel illegally charged me 100 GEL at the reception.
Because I didn’t know the local law or language, I was forced to pay. This place is a scam, not a real 5-star hotel.
Avoid this hotel at all costs!

لطفا از این هتل استفاده نکنینید . اینها از شما اخاذی میکنند

Long story short, this hotel is not a 5 star. It smells bad in the hallways and rooms. The elevators are a nightmare!!!!!! Only two elevators in a very packed building which would result in very long waits. I would give staff a 5/10, some are good while some are unprofessional. Don’t book your stay here!! It will ruin your experience.
They need some proper maintenance and attention to get this hotel to have some potential.

**An Awful Hotel Experience**

I'm wondering what standards classify this hotel as a 5-star establishment.

Firstly, it's not located by the sea; only a few rooms have a corner view. The staff at the reception are unhelpful and lack basic communication skills, which clearly indicates they need training.

I noticed towels laying on the parking floor, and initially thought it was a mistake. However, I saw the staff repeatedly taking towels from black bags collected during room service and just tossing them on the floor!

There is also a terrible smell coming from the water channel near the hotel; it resembles a swamp, complete with the sound of frogs. On two occasions when I returned to my room, there was a fishy odor inside, reminiscent of a fish market. I called for assistance, and although a maintenance person came promptly and was very respectful, he couldn’t do anything about the issue, which seems to stem from shared AC ducts.

The worst aspect of my stay was the elevators. The building has four elevators, but two of them are exclusively for staff use and require a passkey. The remaining two are a nightmare; I often had to wait 15-20 minutes for them. The corridors have no air conditioning, and once inside the elevator, there is no fan or air recycling. As a result, it gets crowded—up to 15 people with no airflow, which is uncomfortable.

It's evident that the building is not fully functional yet. You can see this in the waiting area for the elevators, which is completely empty—no cameras, no air conditioning, and no paint; the walls are still bare concrete.

Overall, serious action is needed to address these issues!