After having visited 3 hotels on the romantic route classified 4 stars and a 3 star in Augsburg where we had very good services we were surprised when entering the room: small, old-fashioned, entrance door with key leaving something to be desired as to safety (visible screws). The television remote control did not work as did the trunk. The shower is a cabin with a rim, in short, very far from the services expected for a 4-star hotel. Well, nothing practical either. The only good point is the view.... the rendering of the room in real life does not really correspond to the photos sold.

Cannot be compared to other hotels we have already visited in Austria.
We felt like strangers.
No warmth, the main thing is that we booked the hotel.
Restaurant closed for 2 days. (We overlooked this when booking)
Very small menu.
In my opinion, 4 stars too many.

The ladies at the reception were very friendly, the had a service just a little bit of a smile out of it.
The Breakfast buffet was nothing special, rather Standard.
The room was in order and neat...but the balcony was the door difficult to open and the Hotel was noisy + that Wi-Fi was not as good as.
The pool area had a beautiful view of the mountains, however, I looked at the joints of the Pools, black mold and a slightly yellowish Film on the tiles.
The Spa area is nice, but too small for the number of hotel guests.
The dinner I booked, however I was able to eat from the card. There is an excellent wine in the Hotel. As the food, I ordered a C-anything with Apple sauce...unfortunately, I found that too much sugar was in this, and this, too, was hardened in part, also, the nuts were admixed and burned some of them...this, I informed the support offered to me after 5min a Snaps or coffee on the house, however, was now visibly evil...nevertheless I have to pay for eaten for the third the I the full price!
The views from the hotel terrace was wonderful and the Public rooms were decorated lovely and made you feel at home.