Rocco Forte The Charles Hotel in Munchen

Nice location, great rooms, good restaurant — but some important issues:
Room assignment
I requested a quiet room when making the booking. At check-in, I was initially assigned a room overlooking a busy street with traffic. When I asked whether my request had been received, I was told: “Yes, but we don’t have any courtyard-view rooms — let me see what we can do.”
Two minutes later, I was offered another room in the same category overlooking a very quiet street with no traffic. I was fully satisfied — but it makes me wonder why this option was not offered from the beginning.
Unfortunately, there is another issue that may affect only more sensitive guests: the hotel has a swimming pool in the basement, and the pumps and ventilation systems operate 24/7. This creates vibrations that cannot be heard but can be felt through the mattress. I was unable to sleep after about 3 a.m. every night because of this.
Breakfast
The breakfast selection is excellent. However, eggs, tea, and coffee must be ordered separately. On the first day, the waiter forgot my order; after waiting 25 minutes, I had to remind them, and what I finally received was not what I had ordered. I thought this was just an isolated incident — but the next day was worse. I waited 35 minutes (!) for my order. A lady seated next to me ordered coffee and left after waiting 25 minutes without receiving it. The service here clearly needs improvement.
Shower and maintenance
The shower drainage was not working properly — water accumulated and overflowed outside the cabin. I tried calling housekeeping, but the phone was programmed incorrectly: instead of housekeeping, it connected me to the restaurant. I then sent a WhatsApp message to guest relations and received apologies and confirmation that the issue would be fixed.
Later, when the room was cleaned, I mentioned the problem again and was reassured it had been resolved. However, when I took a shower in the evening, the same problem happened again, and the phone still had incorrect numbers. I had to complain for a third time, after which a gentleman finally came and fixed the issue quickly.
Spa
The spa team was lovely — very polite, professional, and genuinely helpful. It was a pleasure dealing with them. However, I do wonder what type of massage training the therapist had. I would strongly recommend taking an advanced course and everything will be 100% perfect!