Hotel Ísland – Spa & Wellness Hotel in Reykjavik

The receptionist was quite rude when I checked in. Also, the staff (reception/ kitchen) don’t communicate well. I had an experience when the receptionist said I have to pay my breakfast to the breakfast room. Then, the staff there frowned at me and looking confused. It’s embarrassing. I won’t book Hotel Island again. I think the cheap hotels near the city center maybe better suited.

The stay was awful. We stayed here for three nights and the room hadn’t been properly cleaned every single day. On one particular night, the bin bag hasn’t been changed as well. Also when we first arrived, the bedsheets had holes everywhere and the whole bedding seemed dusty. Since all the cleaners were off duty, we had to change it ourselves. Even worse, the kettle were full of boiled milk stinks and it was absolutely stomach-turning and it smelled like puke, it still haunts me now. Furthermore, the location of the hotel is too far away from town centre, it takes a long time to walk there if u don’t have a car. Another thing is that the bathroom is tiny as hell, its hard to turn around and it only fits one person. However, overall the stuff were nice and helpful. Moreover, it was convenient to have multiple of free parking spaces near the hotel.