Central Guesthouse Reykjavík in Reykjavik

The host was extremely rude and unhelpful. We had a group of 7 people for the first night and only 2 people for the second night, so we booked 2 rooms for 4 people each for the first night and one room with 4 beds for the 2nd night even though we only needed 2. I did this so we could leave our bags in the room and have the whole day free to explore. All the rooms were booked within the same hour and I sent a message to the host asking to have the same room for the second night even though we didn't need that many beds. It took him 3 weeks to reply, but he said he would manage it. You don't find out which room you are in until you arrive, so when we got in and saw which rooms we had for the first night I wrote to ask which one we had for the 2nd night. Over an hour later I got a response that we did not have the same room but were going to have to change rooms (check-out is by 11am, check-in is after 2pm). The guy who brought us our towels called the owner so I could talk to him, but he refused to listen, constantly interrupted me and proceeded to throw insults at me! So the next morning we had to pack our bags up and wait in the room to find out where to move our stuff. Eventually we wandered around the building and found a cleaner who was able to figure out which room we were being moved to. (There is no front desk) She cleaned it first and let us in. I wrote to tell the owner that we were in the room and he replied later that day. We lost 1/2 day and never got an apology.