Hotel Pigalle in Forte dei Marmi

The AC was not working, could not keep up.
Extremely hot, we left after 2 hours of checking in.

To say it was awful is an understatement. They charged me an extra €30 for changing sheets. At checkout, there was no warning. I paid €600 for three nights. They are disrespectful, rude, and completely careless about their guests.
Don't stay at this hotel.
They're profiteers.
Spend your money at other hotels in Forte dei Marmi.
Don't stay there!!!!!

Terrible experience. One of the worst stays we've ever had.

We stayed at this hotel from June 28th to 30th, choosing it partly because air conditioning was one of the amenities offered. It's a shame that this service simply never worked.

From early afternoon on the day of arrival, we reported the problem to reception: the air conditioning was on, the fan was making noise, but not a breath of air was coming out. We were told to check that the window was closed because there was a sensor. It was already closed. We waited, as requested, but absolutely nothing changed.

We called back asking for someone to intervene. The response? That "perhaps" the manager would come by. Perhaps. An unacceptable response when a guest reports the malfunction of an essential service, especially in the late-June heat.

We returned to the hotel at midnight and no one had intervened. The next day, we reported the problem again. A receptionist came up to our room and personally confirmed that the room was stuffy and that the air conditioning wasn't working. The solution offered was... open the window. An answer that was absurd to say the least, considering the high temperatures outside.

We were later told that the manager would check the air conditioning unit. This promise, too, remained unfulfilled: the problem was never resolved, and no one ever provided any further explanation.

At that point, we asked for at least a discount, since we had also paid for a service we never received. We were told to request it on the day of check-out. When we left, however, the response was simply, "The manager said no." No explanation. No reason. No apology.

The worst thing is that during our entire stay, we never saw either the manager or the manager. Two figures who were constantly mentioned by the staff, but completely absent when it came to addressing a problem. It's truly unprofessional to let the receptionists handle dissatisfied guests without a manager ever showing up to listen, explain, or even apologize.

The impression was one of total indifference toward the guest: the problem was acknowledged, but ignored until we left.

As if that weren't enough, the breakfast was also extremely disappointing: very little choice, practically no savory options included, and by 9 a.m., much of the buffet was empty and unreplenished. Definitely not worth the price paid.

What's most disappointing is not just the air conditioning breakdown, which can happen anywhere, but the way it was handled: promises never kept, no solution, no attention to the guest, and no willingness to make amends, not even with a small gesture of kindness.

We will never return, and based on our experience, we absolutely cannot recommend this establishment. Don't go there.