Hotel Santa Lucia in Parghelia

We went to the hotel restaurant on our first evening, expecting a relaxing dinner – but ended up with one of the most confusing and uncomfortable dining experiences we’ve had. We were handed a single sheet of paper with what seemed to be both lunch and dinner menus all mixed together. It made no sense and had no prices listed. We asked for help, but the waiter barely spoke English and instead of helping us understand the options, he just started listing dishes rapidly and forcefully – without giving us a chance to choose for ourselves. Before we even realized what was happening, he had decided for us – three courses, wine, and water – none of which we specifically ordered. It felt like we weren’t part of the decision at all. Then came the bill: €70. A steep price for something we didn’t really choose ourselves – and sadly, the food didn’t justify the price. It left us both with upset stomachs and a really sour feeling about the whole thing. We mentioned this politely at reception, but no one seemed to care. No apology, no understanding – just “pay and move on.” Not how you want to start a holiday.

hotel with little hospitability, not well kept poor comfort: you get heavy chamber key, drink card, extra safe key (heavy) a deposit must be paid for towels; they cost 3 euros per day :( on the beach: parasol and pair of sun lounger included, but one deckchair comfortable, the other not :( room: dark, bathroom dingy check-out: we had to wait till 21:00, before were not willing

We’ve never had a worse hotel experience. We travel Italy a lot. We knew something was wrong upon driving up. Barely a 2 star hotel. Fake plaster in front. Parking wedged in tennis courts. Our ocean view opened to a petite patio facing train track. The front of our room was by the pool - that had hotel sponsored music blaring until after midnight, even on a Sunday on Aug 27 2023. We were supposed to stay 4 nights and our elderly traveling companions could not take one night. Bed brick hard. Coverlet was polyester and thin as a sheet - see photo. We booked thru ********** and will not do that again. There’s a reason the photos are positioned how they are - it’s not nice. The “restaurant “ was akin to a conference room and served one type of meal, kids running amuck, white lights blaring. Staff checking us in was nice and despite being uncomfortable and noisy the room was clean. Aircon did not worn in one room, not good in August. We left at 6am after the first night. The hotel charged us 4 nights for the one we stayed. ********* was useless to help. The front desk didn’t understand. And there was no one to talk to that had authority. I’ll put this review everywhere until the hotel refunds our 3 days that we did not stay. Do. Not. Stay. Here.