Hotel Cimarosa in Naples

I booked a boutique hotel, and got a run-down guesthouse room. On arrival we took three trips up the tiny elevator to the 5th floor for check-in, which looked nice. After check-in we were escorted out of the building, to a different elevator, and back into a 3rd floor room. Not only did the room no longer match the pictures, but there was no air conditioning (made a big show of setting the thermostat on a Dyson fan which they claimed was air conditioning, then admitted there was none), I killed cockroaches in the bathroom, the floor was filthy, there were numerous small things broken like a cabinet door with a broken latch and the sink drain you had to hold up by hand, and the motion sensor entry light went on at 4 am for no reason. The "beds" were hard futon mattresses on a hard platform. On the plus side the daytime staff was nice and breakfast was OK. Despite having prepaid for three nights, I chose to book another hotel rather than stay another night being miserable at Hotel Cimarosa. Unrelated to the particular room, do NOT use this hotel if you have limited mobility. We managed to get my wife's wheelchair in by carrying it up stairs to the elevator and folding it to fit in, but there is no access if you can't do stairs.