Flor in Florence in Florence

This was my 1st in a BandB and last! You cannot compare to a 4 or 5 star holel but the Flor compares itself to one! Lol. No shot long ways away from those amenities a 4 or 5 Star hotel offers! When you book Flor in Florence it comes up as a hotel and for me this is not a hotel! I wouldn’t recommend this place or go back. No room service, breakfast is a joke the cappuccino the guy make was disgusting. Also no water in the room! I paid over $700.00 Canadian dollars for this place not worth it. Don’t waste your money! There is no concierge, you don’t get slippers or bath robes and the pillows are terrible. The shower is small and it’s very uncomfortable to shower. The guy almost cried when I asked for extra towels and the tv is a joke any smaller! To top it off the guy forgot to return our passports and we had to wait until the next day to get them back because he was no where to be found so don’t believe that there is a concierge. None of the numbers provided worked! I found a man who had the owners number total joke. Waste of money!! The guy who works there is a liar because another guy who came in late overnight couldn’t get in and the Man said he was there till 9pm waiting around for him, which is a lie because we were looking for him and he was already gone when he didn’t return our passports. Also no luggage racks in the room and 2 hangers only very 1 star! You cannot even leave your luggage anywhere at the places once you check out if you have hours to waste it’s nonsense. ! When I asked the guy about leaving the bags he said you can leave them in storage locker at the rain station total not professional! Never ever again a real disappointment! Thanks Olga for the terrible vacation.

Unsafe place. Visiting Florence due to a surgical conference. Had problems with angry doorman. A miscommunication led to a verbal & physical altercation while waiting for our cab. He didn’t like my colleague was sitting on the stairs. He threaten us with a baseball bat. I communicated this incident to Olga and Leandro but I felt the situation was not dealt with in the most appropriate manner. Very unfortunate incident. In hindsight, I feel I should’ve called the cops but did not want to miss my flight back to the US. There was obviously a lack of communication between us, and the doorman because language barrier does prompted the doorman to lose his head.