Hotel Santa Maria Novella in Florence

We had an absolutely wonderful experience at Hotel Santa Maria! From the moment we arrived, the customer service exceeded every expectation. The staff were warm, attentive, and genuinely cared about making our stay memorable.

The amenities were top-notch — beautifully maintained rooms, comfortable beds, and thoughtful touches throughout the property. The location couldn’t have been better — close to everything we wanted to see and do, with easy access to great restaurants and attractions.

A special shoutout to Kevin Kolivzov at the front desk, who went above and beyond to make our stay exceptional. We mentioned we were hoping to do an olive oil tasting, and Kevin took it upon himself to research options, make calls, and follow up with us personally. His dedication and follow-through were truly impressive and made us feel so well cared for.

This kind of service is what turns a great stay into an unforgettable one. We’ll definitely be back — and will be recommending this hotel to friends and family!

Traveled to Florence alone this summer for the first time. I cannot say enough good things about Hotel Santa Maria Novella! The staff were very friendly, accommodating, and so helpful.The room was extremely clean and comfortable. The daily breakfast was wonderful. I really felt safe and welcome for the entirety of my stay. Grazia!

Absolutely 5 ⭐⭐⭐⭐⭐
Staying at this hotel was truly one of the highlights of our trip to Florence. Experiencing modern and luxurious amenities inside a historic building in the heart of the city created such a beautiful memory.

From the moment we arrived until check-out, everything was excellent. The reception staff were polite, professional, responsive, and very welcoming.
The room was clean, quiet, and comfortable.
Breakfast was delicious, with fresh coffee every morning.

The location is perfect—close to the train station, shuttle, shopping areas, restaurants, and all the main attractions.
The hotel itself is beautiful, with historic décor that gives you a very special feeling.😊

If I return to Florence, I will definitely stay here again, and I highly recommend it to anyone visiting the city.
Thank you for making our stay so memorable—this hotel and its kind, professional staff gave us our best memory of Florence.⭐😊🙏

a beautiful hotel with nice location

This hotel was amazing! The service was impeccable. It was also extremely kid friendly. Upon arrival they gave my daughter a bunny stuffed animal as a gift. They also had the crib set up in our room with a baby bath toiletry kit! I would love to stay here again!!

Fantastic stay at Hotel Santa Maria Novella! We were surprised with an upgrade to the Honeymoon Suite — the only room with a balcony overlooking the square. Spacious, beautifully decorated, and perfectly located within walking distance of the train station. We loved watching the nightly performances in the square from our balcony. Water pressure and temperature were amazing, though be cautious getting in and out of the bathtub. Friendly, attentive staff and a great breakfast. Old-world charm meets modern comfort. Highly recommend!

We had a wonderful experience at Hotel Santa Maria Novella. The location couldn’t be more perfect—just steps away from the train station and within easy walking distance of all the city’s main sights.

The staff were exceptionally friendly and helpful from check‑in to check‑out, making us feel welcome and well taken care of throughout our stay.

The breakfast buffet was outstanding—offering both delicious Italian pastries and a great variety of savory options to start the day off right.

Our room had a patio and was very spacious but the highlight of our room was the shower: excellent pressure, plenty of hot water, and a truly refreshing experience after a day of exploring.

Overall, we couldn’t have been happier with our stay. Highly recommended for a comfortable, convenient, and memorable visit to Florence!

Nice hotel just minute away from train station. Average breakfast. Close to city centre.

Nice hotel just minute away from train station. Average breakfast. Close to city centre.

Excellent hotel close to the train station. The design of the hotel is beautiful, very classic and classy. Staff are very helpful and provide recommendations of places to see. Toiletries were high end Floris products. The one downside was while the view we had of the square and church was gorgeous, the windows weren't very sound proof so the noise at night did wake us up. Would recommend bringing ear plugs. Breakfast was good too with a reasonable selection of pastries, cereals, fruit and a small selection of hot food (scrambled and boiled eggs, bacon and mixed veg). Would definitely come back again!