Hotel Boston in Florence

Cleanness of the hotel was subpar. I’m glad we stayed only one night.

The hotel held the full amount of the stay as the "deposit" but didn't tell me about it. I thought my stay was automatically charged. Then, when I checked out, staff asked me to swipe my card to pay for my stay, saying that my stay was unpaid. I was unaware of the amount that was automatically deducted from my account so I paid on site when I check out. Then I found out that the hotel charged the same amount twice. Then I called the hotel and staff explained that the first automatic charge was "on hold" and would be returned to me. But three days after I checked out it was still not returned. Then I called again and emailed , finally staff returned that automatic charge to me. The largest amount of deposit I have ever seen is $50 for the entire stay and would be returned or canceled right after checking out .The issue is that , had I not checked my bank account and left the country, I would never have realize the double charge until much later. But otherwise, the stay was comfortable, hotel condition is good, convenient location and good breakfast.