Cecile in Pisa

This hotel was the worst travel experience in my entire life. Firstly, the receptionist who should be responsible for answering phone calls and replying booking messages is not performing the job. For a week I couldn’t contact with anyone, and when it finally happened, she was writing in Italian to my English questions. In 2023 for me is unacceptable to have staff who cannot speak the most common language. Secondly, the receptionist was incredibly mean. My flight was cancelled so I politely asked for the date change. The receptionist instructed me to call booking to make a change and she will accept that. But after that she rejected booking request. And did it again and again, and finally lied to the booking staff that she did not agree and didn’t answer the phone from me ever again. Summing up, this hotel is run by greedy people, who cannot politely or freely communicate, they will have satisfaction from your troubles because it gives them the opportunity to steal your money and have your room for another guest. I have never been so disappointed with customer service in my entire life. Highly not recommend and avoid this hotel and people.

Good location . But very basic. Tired rooms no character . No staff in the hotel all self check in . Kettle in room with no coffee or water only tea bags and a packet of unmarked powder ?? Bathroom was a bit more updated but large brown damp patches on the ceiling

Bad smell in the building. They leave you just a small amount of shower gel instead of shampoo, balsamic and body soap. One of the night lights was broken.