Grand Hotel Bonanno in Pisa

The good thing was that their breakfast was the best I had on my trip to Italy, but what left the deepest impression, and what angered me the most, was that the information provided by the check-in and check-out staff was completely contradictory! When I checked in, I specifically asked the staff if the bottled water in the room was free, and she confirmed it was. However, when I checked out, the staff member claimed her colleague had never said that, offered no other explanation, and simply stated I had to pay for those three ordinary bottles of water right then. It's not about the money; it's about being misled in the first place. I felt her attitude was extremely poor and completely unreasonable at the time. All she wanted was for me to follow what she considered the rules of the game at that moment, which was to pay. It felt like her word was final, and my reasoning didn't matter. On a side note, this hotel is extremely close to the train tracks, making it noisy and taking a while to fall asleep at night. I will never return to this hotel, nor will I ever recommend it to my colleagues or friends. The experience was truly terrible.