W Osaka in Osaka

Beautiful, stylish, with a great view from the upper floors. But the service is incredibly slow—both at check-in and at breakfast (there's a line there, actually).

Awesome stay the staffs are so nice!

I originally booked a W Suite and arrived at 12 PM hoping to secure a high-floor room, but was only given the 8th floor. So, I paid more to upgrade to a Marvelous Suite. Honestly, the hardware facilities are excellent, but! If you want to experience differential treatment, this W is the place to be. First, someone else's laundry was mistakenly delivered to our suite. When I told the front desk, they were dismissive, merely saying someone would come to collect it, without even an apology. Later, while we were out, they left two boxes of Pocky biscuits... truly perfunctory. Then, we went to the Living Room on the third floor for drinks, and the server was practically bowing to Caucasian guests, while being very dismissive towards us. Around 10 PM, I called their 24/7 Whatever/Whenever service for an extra duvet, and they told me they had none left. The next day, I ordered room service through the Bonvoy app, and since I couldn't find the order on the web version, I called again to confirm. They said they'd call me back after checking with room service, but the meal arrived and I never got a call back. It felt like they didn't care about their guests at all. Also, the suite's minibar is entirely chargeable, and there are no additional services. It really felt like I paid a hefty price just to rent the room itself. I can't really praise the service from a five-star Marriott-branded hotel. This review is a heads-up for anyone considering booking this hotel. Though I doubt W Osaka will care about my review; they're always fully booked and don't lack customers. Oh, and the front desk concierge who spoke Chinese were all from Taiwan.

The ambiance is good, it feels a bit like a KTV.

Cool design, we stayed in a room with a city view. The cleaning is good, and the breakfast includes eggs, cheese, bread, and fruit. There is a large and stylish swimming pool, a sauna, and a gym.

Thank you for the wonderful hospitality over these nights. They provided a wonderfully satisfying Christmas decoration for my girlfriend and me, and we loved the room design and all the excellent and friendly service from the hotel!

Very nice hotel, great location and superb breakfast. Pool for kids only from 12 - 5pm! Good gym

Excellent!!! The room was very spacious. The location is convenient, close to both Shinsaibashi and Umeda. The service was fantastic, and it was very clean. Being on a high floor, the view was also great!!!

My husband and I came to Osaka, Japan, for the third leg of our honeymoon shopping trip! We booked a Fantastic Suite at the W, and the location was superb – very close to Dotonbori, making shopping and dining incredibly convenient.

The hotel knew it was our honeymoon and thoughtfully prepared small desserts and a greeting card in our room beforehand. They even surprised us with a complimentary room upgrade during check-in, which was absolutely delightful.

The suite itself was very spacious, boasting 180-degree corner floor-to-ceiling windows that offered stunning views, whether during the day or at night. The hotel is a striking black building, quite prominent in Osaka, and even the bathrobes were black. Our room was immaculately cleaned every day, and they also provided us with W's special facial masks.

Overall, we were extremely satisfied!