Keio Presso Inn Gotanda in Tokyo

This hotel charges 1000 yen to replace a plastic key card, even if you have your spare in your room they won’t let you in. Poor management and a terrible policy they could not provide in writing until late late that night, which makes me think they added it after interacting with us. They also will not tell you about the policy, it’s hidden in a QR code on the card sleeve that says “hotel info”. They also will not accept deliveries for food in the lobby on your behalf. This is not a hotel, it’s a nickel and dime even though you are paying over 20k for your room night which has an uncomfortable bed and pillow and the room is the size of a bathroom. Don’t stay here.

This hotel was a major disappointment! The room design, service (for stays under three days, cleaning only includes trash removal and towel changes), and breakfast were all unsatisfactory. I will definitely not be staying here again.

Firstly, the room was so tiny that the shower head and sink faucet were combined into one fixture. Sometimes, if you turned it the wrong way, the shower would spray water all over the place (which happened to me).

I asked the front desk for two extra towels. They told me I could either pick them up myself or hang them on the door for housekeeping. I opted to get them myself as I also needed my trash emptied. To my surprise, when I returned to my room, the towels were already hanging on the doorknob, with a trash bag next to them. No one came to collect the trash that day, despite my earlier request. What happened to their promise of emptying the trash if I got the towels myself?!

Later that day, I forgot my room key inside the room when I went out. I informed the front desk, and they said they would have the cleaning staff retrieve it for me. I told them I'd be out and would pick it up in the evening. However, when I returned, the key wasn't at the front desk at all. After some checking, we found the key was still plugged into the power slot in my room.

Moreover, the breakfast selection was extremely limited and not tasty. When I went, there was only curry rice and beef patties – things I couldn't possibly eat first thing in the morning. There was only one croissant left, and when I asked for another, they said there were none. Coffee was limited to Americano.

Finally, what was particularly annoying was the check-out process. Check-out was at 10 AM, and just past 10 AM, they called my room to inform me that if I didn't check out by 10:15 AM, I would be charged extra!

All in all, this was the worst hotel stay I've ever experienced, hands down! I will never stay at this hotel again.