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220 USD

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The Ritz-Carlton, Kuala Lumpur in Kuala Lumpur

🌍

● Center: 1.9 km

☎ Phone: +60 3-2142 8000Show

✅ Spacious rooms with separate wet and dry bathroom areas and walk-in closets, plus daily housekeeping and turndown service ✅ Highly praised butler service noted for thoughtful gestures such as delivering luggage to rooms and personalized birthday celebrations ✅ Excellent location close to Pavilion Mall, Petronas Towers, and other shopping centers with convenient taxi access ✅ Friendly and professional staff praised for warmth and attentive service, including helpfulness towards guests with disabilities ✅ Well-maintained facilities including a clean pool area and a club lounge with all-day food offerings ❌ Hotel infrastructure shows signs of age despite renovation; some guests noted the need for further updates ❌ Noise disturbances from nearby events, including late-night music festivals making sleep difficult for some guests ❌ Inconsistent housekeeping quality, including missed replenishment of toiletries and occasional cleanliness issues ❌ Limited language support at the front desk with no Chinese service despite a significant number of Chinese-speaking guests ❌ Food quality received mixed reviews, with several guests describing breakfast and club lounge offerings as bland or average

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Rooms and prices

2 guests

Adults−2+

Children under 17−0+

Age−7+

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Deluxe Double room

Wireless internet, air conditioning and minibar

Beds:

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Executive Deluxe Double room

Air conditioning and private bathroom

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Executive Deluxe Double Club room

Air conditioning and private bathroom

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1 Bedroom Double Club Suite

Private bathroom

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1 Bedroom Double Junior Suite

Private bathroom

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Double Junior Suite

Private bathroom

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2 Bedrooms Suite

Air conditioning and private bathroom

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3 Bedrooms Suite

Air conditioning, minibar and private bathroom

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4 Bedrooms Penthouse Suite

Private bathroom

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1 Bedroom Double Suite

Private bathroom

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Double Club Suite

Private bathroom

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The Ritz-Carlton Suite

Private bathroom

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Description

The Ritz-Carlton, Kuala Lumpur is a five-star hotel established in 1997 and renovated in 2016, located in a 20-story building with 365 rooms. The hotel offers elegantly designed rooms in a classic style, including various suites and deluxe options such as the Executive Deluxe Double Club room and the 4 Bedrooms Penthouse Suite. Guests can enjoy facilities like an outdoor pool, a spa and wellness center, a fitness center, and tennis courts. Dining options include an on-site restaurant and bar serving international and Malaysian cuisine. Family amenities include a kids' playroom and paid babysitting services. The hotel provides extensive business facilities such as a business center, conference rooms, and fax/photocopy services. Wi-Fi, currency exchange, and 24-hour security are available. Pets and service animals are not allowed. Check-in is from 15:00, check-out by noon.

Location

Situated on Jalan Imbi in Kuala Lumpur, the hotel is 16 km from Sultan Abdul Aziz Shah Airport (SZB). It lies close to major city attractions: 1.1 km from Aquaria KLCC, 1.3 km from Central Park, 1.6 km from the Petronas Towers, and 2.3 km from the Kuala Lumpur Tower. Nearby entertainment includes the Berjaya Times Square Theme Park 718 meters away. Guests will find shopping and dining at Pavilion Kuala Lumpur within a five-minute walk. The hotel is connected by overhead linkways to Starhill Shopping Center, enhancing pedestrian access to nearby malls.

Tips

If you plan to sleep early, check event schedules nearby to avoid noise disruptions from festivals.
Request a room facing away from event venues for quieter nights.
Bring or purchase bottled water due to local water quality concerns mentioned by guests.
Use the overhead linkways to nearby malls like Pavilion and Starhill to stay cool and avoid outdoor heat while exploring.

Policies and conditions

Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds: For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
Breakfast: Western, Chinese, Asian, Continental, Halal Buffet [Mon - Sun] 06:30-10:30 Open Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy: Deposit required The deposit is determined based on the duration of your stay. The charge is MYR 200.00 (approx. US$50.60) per night. This property accepts cash and credit cards The deposit will be returned to the original account of payment on the day of check-out.
Pets: Pets are not allowed
Service animals: Service animals are not allowed
Age Requirements: The main guest checking in must be at least 18 years old
Paying at the hotel: UnionPay, AmericanExpress, Visa, MasterCard
Check in time: 15:00. Check out time: 12:00.

2 guests

Adults−2+

Children under 17−0+

Age−7+

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Services and facilities

General

Shopping on site
Air conditioning
Elevator/lift
Smoking areas
Currency exchange
Smoke-free property
Security guard
Newspapers
Gift shop
Express check-in/check-out
Garden
Television in lobby
Terrace
Dryer
Fire Extinguisher
Reception desk

Rooms

Non-smoking rooms
Room service
Family room
Cable TV
TV
Minibar
Hairdryer
Shower/Bathtub
Bathtub
Shower
Wardrobe/Closet
Bathrobe
Slippers
Toiletries

Accessibility

Accessibility features
Wheelchair Accessible

Services and amenities

Iron and board
Ironing
Luggage storage
Laundry
Safe-deposit box
Concierge services
Dry-cleaning
Luggage storage
Wake-up service
Telephone
Iron

Meals

Bar
Coffee/tea for guests
Breakfast
Restaurant
Coffeemaker
Bottled water
Kettle

Internet

Free Wi-Fi

Transfer

Car rental

Languages Spoken

English
Multi-language staff
Japanese
Chinese

Parking

Parking

Pool and beach

Swimming pool
Outdoor pool
Beach/pool towels

Business

Business center
Event facilities
Fax and copy machine
Meeting and presentation facilities
Conference Hall

Sports

Fitness facilities
Gym

Beauty and wellness

Massage
Sauna
Spa
First Aid Kit

Kids

Babysitting and childcare
Family/Kid Friendly

Pets

Pets Not Allowed

Video: Outdated or Underrated? | The Ritz Carlton Kuala Lumpur | Club Executive Deluxe room

Map

Reviews

Cleanliness

Amenities

Location

Service

05.05.2026 Anonymous

I initially thought the location was a plus, but then I encountered a music festival. Roads around the hotel were blocked or jammed, and even getting to the subway station was a chaotic mess of people. The worst part was the performances going on until almost 1 AM every night. The noise pollution was severe; even with earplugs, it had little effect, leading to me averaging less than five hours of sleep over three days. On top of that, the hotel's facilities are definitely due for a renovation; signs of age are everywhere. The only saving grace was that every staff member I encountered, from the front desk to housekeeping, was incredibly warm and professional.

29.04.2026 Ice-ice

The Ritz-Carlton in Kuala Lumpur city center is only about a five-minute walk from Pavilion Kuala Lumpur. The hotel rooms are quite spacious, with a separate wet and dry area in the bathroom, and a walk-in closet. They provide four bottles of mineral water daily. Housekeeping and turn-down service are offered every day. The hotel staff are very enthusiastic and happy to help. There are also staff at the front desk who can communicate in Chinese. The Ritz-Carlton in Kuala Lumpur offers great value for money and is highly recommended!

16.04.2026 Lynet

The location is amazing, between TRX and Pavilion mall, big room size but some areas can use a little renovation.

15.04.2026 Anonymous

This feels like the best hotel in Kuala Lumpur, and the location is excellent too. The butler service is incredibly thoughtful; they even bring your luggage right to your room door and are very polite. I highly recommend everyone stay at this hotel.

11.04.2026 Zonghongsedetuzi

The service attitude was great, and the hotel location is very convenient. The facilities are a bit old, but it doesn't affect the overall quality. It was super convenient that the kids and seniors could stay together, and the price was very economical and affordable! 👍👍👍 The luggage scale is quite unique~ 🤭🤭🤭

08.04.2026 Siu

Convenient location! However, service speed for luggage delivery and housekeeping could improve. During our stay, the main pool was under maintenance, but the hotel provided access to the JW pool, about a 5-minute walk away. It was our anniversary, and the hotel kindly decorated our room, which we greatly appreciated. We will definitely stay again when visiting KL!

05.04.2026 Guest

The room was huge; it said 173 square meters, but it felt just as spacious as my own 240-square-meter apartment. The decor was a bit dated but still tasteful and well-maintained. Cleanliness was also good; it's rare to see a 10-year-old bathroom without limescale or yellowing. The front desk and doorman service were up to Ritz-Carlton standards.

28.03.2026 Guantouboluotiantianquan

At first glance, it seems okay, but a closer look reveals it's more like a 3-star hotel. The room details show its age. We didn't even get welcome fruit upon check-in, which most hotels in China offer nowadays. The complimentary toiletries are of very poor quality; the toothbrush was so stiff I wondered if it was meant for scrubbing shoes. We stayed for 3 days and they didn't replenish the toiletries daily. My toothpaste ran out and the toothbrush was ruined, but nothing new was provided when I returned in the evening. It's hard to believe this is a Ritz-Carlton hotel. Breakfast was just average; the reviews claiming it's plentiful are, in my opinion, an overstatement. The only positive thing I can think of is its good location.

26.03.2026 Guest

The room design is great, giving off a refined and grand vibe overall. However, the water quality in Malaysia is truly subpar; one shower with a filtered head and the filter was already used up. I'd suggest using bottled water for brushing your teeth. There's no Chinese service at the front desk, but it's super close to Pavilion, only about 200 meters away.

22.03.2026 MyDarlingM

Fantastic hotel! The staff were incredibly nice and welcoming. They were so helpful, especially since my elderly mother uses a wheelchair. The location is excellent; you can walk to the Petronas Twin Towers, and it's very close to Parkson and many other large shopping malls. Taxis to nearby attractions are usually under 20 RMB. The hotel facilities are well-maintained, and the Club Lounge offers food all day long. Behind the hotel, there's a large area with Chinese restaurants, which is a big plus for those craving a taste of home.

Share your experiences, help others make the right choice!

Think about what you would like to know if you were looking for a review about a place to relax. Please describe in detail what you liked and what you didn't. What would you advise to other guests and to the hotel owner. The more fully you tell about the hotel, the easier it will be for other people to make a choice and they will be very grateful to you!

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POIs near hotel

Berjaya Times Square Theme Park (11 min)

Indoor theme park in a shopping mall featuring rides and attractions for all ages.

Aquaria KLCC (11 min)

Southeast Asia's largest aquarium with over 60,000 marine and freshwater specimens across multiple zones.

Kuala Lumpur Tower (1.4 km)

421-metre telecommunications tower with observation deck offering 360-degree city views. Open 09:00–22:00.

National Textile Museum (2.2 km)

Free museum showcasing Malaysian textiles and fabric heritage since 2010. Daily 9am–5pm.

Kuala Lumpur City Gallery (2.3 km)

Museum featuring an intricate city model on the first floor. Open daily 9am–6:30pm except Tuesdays.

Cafe and Restaurants near hotel

Restaurant «Shook» (3 min)

181, Jalan Bukit Bintang

Reviews

28.12.2017 Mike

The cuisine exposes nothing special. The service is good.

21.11.2017 Munraj

I was here for lunch buffet. about 50dishes. it was nice, the place was spacious. We were seated in a more private area to celebrate a birthday. staff are friendly and attentive. food taste good. alcohol served.

05.11.2017 Ellen

Not Free flow champagne, just prosecco, not happy.

13.10.2017 Gordon

Breakfast was at Shook. The spread of the breakfast is nice. There is a nice freshly squeeze juice bar. The egg dept do have egg benedict. Overall good breakfast area.

18.08.2017 Khairul

It is as if it is stuck in time. A place where you good food and service

Restaurant «Prego» (3 min)

Level G, 199, Jalan Bukit Bintang

Reviews

20.12.2017 Nazrin

the best italian restaurant in town!

24.11.2017 Israel

Great dinner experience with ex colleagues last week..I must say Chef Ricky Parlanti cooking still the best in the Klang valley for Italian cuisine..
Keep it up Prego restaurant in Westin KL.
Will be back soon..

22.11.2017 Ray

Fantastic Italian food, good environment and friendly waiters, the only downside is the waiters got too busy to bring me my bills

11.11.2017 simon

The best Itallian food i ever had in KL

05.09.2017 Xiao

Lunch was great despite slightly under seasoned (I had aglio oglio, the truffled roasted chicken was awesome)! However, I would like to see more poultry and creative vegetarian choices on the menu in the future. Tiramisu is the best i had in KL so far!!

Restaurant «La Lot» (4 min)

6 36, Jalan Bukit Bintang

Reviews

14.01.2017 WaiTuck

Reasonably good Vietnamese food.

16.11.2016 ERNEST

12.06.2015 William

11.07.2013 Brian

Yum

Frequently asked questions about The Ritz-Carlton, Kuala Lumpur

What types of rooms does The Ritz-Carlton, Kuala Lumpur offer?

The hotel offers a variety of rooms including Deluxe Double room, Executive Deluxe Double room, Executive Deluxe Double Club room, Double Junior Suite, 1 Bedroom Double Junior Suite, 2 Bedrooms Suite, 3 Bedrooms Suite, 4 Bedrooms Penthouse Suite, 1 Bedroom Double Suite, Double Club Suite, 1 Bedroom Double Club Suite, and The Ritz-Carlton Suite.

Are pets allowed at The Ritz-Carlton, Kuala Lumpur?

No, pets and service animals are not allowed at this hotel.

What family facilities are available for guests with children?

The hotel provides a kids' playroom and paid babysitting services. Children can stay in some rooms with potential additional charges for using existing beds. Extra beds cannot be added.

How far is the hotel from major attractions in Kuala Lumpur?

The hotel is located 1.1 km from Aquaria KLCC, 1.3 km from Central Park, 1.6 km from the Petronas Towers, and 2.3 km from the Kuala Lumpur Tower.

Is breakfast included in the room rate?

Breakfast is served as a buffet with Western, Chinese, Asian, Continental, and Halal options from 06:30 to 10:30 daily, but additional breakfast fees are not included in the room rate and must be paid at the hotel.

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