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138 USD
Shangri-La Kuala Lumpur in Kuala Lumpur
🌍 Malaysia, Kuala Lumpur, 11 Jalan Sultan Ismail
● Center: 1.4 km
☎ Phone: +60 3-2032 2388Show
✅ Excellent cleanliness and hygiene widely praised by guests. ✅ Staff service consistently described as warm, attentive, and friendly, with specific mentions of helpful concierge and Horizon Club Lounge personnel. ✅ Multiple reviews highlight the good breakfast buffet offering diverse cuisines including Chinese, Indian, and European dishes. ✅ Family-friendly features such as kids’ activities and a children’s pool were appreciated. ✅ Facilities like the gym, spa, sauna, and swimming pool are well maintained and clean. ✅ Convenient location close to major attractions and public transport. ❌ Some guests found rooms and hotel facilities dated, mentioning old décor and issues with electrical sockets. ❌ Complaints about slow and unreliable Wi-Fi in rooms, lobby, and pool areas. ❌ The pool area described as small and showing signs of aging, lacking cushioned lounge chairs. ❌ A few service inconsistencies reported, such as delays in in-room dining and confusion over package inclusions. ❌ Some guests noted the smoking rooms’ smell may linger in adjacent rooms.
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Rooms and prices
2 guests
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Deluxe Double room
Wireless internet, air conditioning and minibar
Beds:
280 USD
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Premier Selection Suite
Air conditioning and private bathroom
Beds:
343 USD
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Family Premier Suite
Air conditioning and private bathroom
Beds:
377 USD
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Premier Business Double room
Private bathroom
Beds:
401 USD
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Executive Double room
Wireless internet, air conditioning and minibar
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Horizon Club Executive Double room
Wireless internet, air conditioning and minibar
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Executive Interconnecting room
Private bathroom
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Family Executive Double room
Air conditioning and private bathroom
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Specialty Suite
Private bathroom
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Malaysian Suite
Private bathroom
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Royal Suite
Private bathroom
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Description
Shangri-La Kuala Lumpur is a five-star hotel established in 1985 and renovated in 2009, offering 662 rooms across a 28-floor building in the heart of Malaysia's capital. The hotel features a variety of room types including Deluxe Double, Executive Double, and several suites such as the Premier Selection Suite and Royal Suite. Facilities include six restaurants, a bar, an outdoor pool, a fitness center, a spa with sauna and jacuzzi, and family-friendly amenities like a kids' pool and paid nanny services. Guests benefit from 24-hour front desk service, free Wi-Fi, concierge, and laundry services. The hotel provides a calm atmosphere with elegant light-toned rooms equipped for comfort. Pets are not allowed, and check-in begins at 14:00 with check-out by noon. The hotel's business center and conference facilities support corporate needs, while its multiple dining options cater to diverse tastes.
Location
Located at 11 Jalan Sultan Ismail, Shangri-La Kuala Lumpur sits just 1.1 km from the Petronas Towers and 1.2 km from Kuala Lumpur Tower, making it convenient for sightseeing. Merdeka Square is 2 km away, and the Sultan Abdul Aziz Shah Airport (SZB) is approximately 16 km from the hotel. The nearest monorail station is a five-minute walk, providing easy access to Bukit Bintang and nearby attractions. Guests can also find several restaurants within 70 meters, including the Japanese restaurant Zipangu and Lafite, both rated around 8/10. This central location offers a strategic base for exploring Kuala Lumpur's landmarks and nightlife.
Tips
- Consider requesting a room upgrade to the Horizon Club for a quieter breakfast and lounge experience.
- Use the nearby monorail station for easy access to Bukit Bintang and street food areas.
- Be prepared for slower Wi-Fi in some areas and check with staff about dining options if QR codes do not load.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Western, Chinese, Asian Buffet [Mon - Sun] 06:30-10:30 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: JSB, AmericanExpress, Visa, MasterCard, UnionPay
- Check in time: 14:00. Check out time: 12:00.
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Services and facilities
General
- Shopping on site
- Computer
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
Rooms
- Non-smoking rooms
- Room service
- Smoke Detector
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Shower
- Bathrobe
- Slippers
- Toiletries
Accessibility
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
Services and amenities
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Wake-up service
- Telephone
Meals
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Restaurant (buffet style)
- Kettle
Internet
- Free Wi-Fi
Transfer
- Airport transportation
- Car rental
- Transfer services
Languages Spoken
- English
- Multi-language staff
- Japanese
- Arabic
- Chinese
Tourist services
- Tour assistance
Recreation
- Sun Deck
Parking
- Parking
Pool and beach
- Swimming pool
- Spa tub
- Outdoor pool
Business
- Business center
- Event facilities
- Fax and copy machine
- Conference Hall
Sports
- Fitness facilities
- Gym
Beauty and wellness
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
Kids
- Babysitting and childcare
- Children swimming pool
Pets
- Pets Not Allowed
Video: Шангри-Ла Куала-Лумпур 🇲🇾 | Люкс Premier Selection, клуб Horizon и тур с завтраком
Map
Reviews
06.02.2026
Facilities: Great hotel with a bathtub and a swimming pool on the second floor. Hygiene: Excellent, highly recommended. Environment: Fantastic, there's a good restaurant on the second floor which is a big plus. Service: Check-out is at 12 PM. The hotel staff speaks Chinese, and you can store your luggage.
04.02.2026
A very traditional hotel with a vintage decor style. However, the hygiene conditions are good, and the staff here are as warm and attentive as always!
01.02.2026
Room was clean , service was excellent!
I received a complimentary birthday cake which was delicious❤️
My son enjoyed the weekend kids activity - he baked a pizza😃Loved my stay!
I received a complimentary birthday cake which was delicious❤️
My son enjoyed the weekend kids activity - he baked a pizza😃Loved my stay!
18.01.2026
Great service and an excellent location! The room was a bit small, and the facilities were a little dated, but the breakfast was fantastic!
13.01.2026
The hotel lobby was beautifully decorated, really giving off a festive Christmas vibe. Our room was very clean and quiet, so we had a great night's sleep. We'll definitely choose to stay at the Shangri-La Grand Hotel again in the future.
05.01.2026
Nice hotel in the city center of Kuala Lumpur. The hotel is located in the best area of the city, there are a lot of green trees around it. Good breakfast with different cuisines (Chinese, Indian and European). You need to walk 5 mins to get to the main attraction (Pentronas Towers).
04.01.2026
The hotel was great, especially Miss Kaiyi's efficient and friendly service.
06.12.2025
Amenities are great. Pool, spa with sauna, whirlpool and steam rooms and gym are well maintained and clean.
24.11.2025
Like many Shangri-La hotels now, this is quite dated and could definitely use some upgrades in rooms and across the property. The room is old-school Shangri-La style, hasn't seen some work in a while, feels and looks a bit old. The sockets have been frustrating - had to call a couple of times to get it fixed and sorted.
The QR code for in-room dining also never loaded, had to call to ask for a menu, which then took forever.
The pool also, very obvious on the eye it's old and even feels a bit sad. No cushioned day beds around the pool. The sparkling water I ordered took forever, and when ordering by QR code by the way, staff should check what your room deal is - I had no deposit on the room as pre-paid, so they had to come back again to ask me to pay, small details I know, but often it's the details that make a 5 star stand out.
WiFi across the property was terrible. Super slow at the pool, in the lobby and in room it kept disconnecting - as a business traveller this isn't ideal and disrupted the work flow. Enjoyed the lobby lounge layout though, super spacious and tables distanced well, so plenty of privacy. Decent drinks offer, the bread of the steak sandwich however was dry. Perhaps toast it a little too for a bit of crunch?!
I called the service centre from room to see what opening hours are at Arthur's Bar & Grill and what the happy hour deal is, she said "all day Sunday" - no such thing as happy hour on a Sunday here.
Not sure I'd come back as rooms and WiFi are key to my business travels - all needs to feel comfortable and work properly.
The QR code for in-room dining also never loaded, had to call to ask for a menu, which then took forever.
The pool also, very obvious on the eye it's old and even feels a bit sad. No cushioned day beds around the pool. The sparkling water I ordered took forever, and when ordering by QR code by the way, staff should check what your room deal is - I had no deposit on the room as pre-paid, so they had to come back again to ask me to pay, small details I know, but often it's the details that make a 5 star stand out.
WiFi across the property was terrible. Super slow at the pool, in the lobby and in room it kept disconnecting - as a business traveller this isn't ideal and disrupted the work flow. Enjoyed the lobby lounge layout though, super spacious and tables distanced well, so plenty of privacy. Decent drinks offer, the bread of the steak sandwich however was dry. Perhaps toast it a little too for a bit of crunch?!
I called the service centre from room to see what opening hours are at Arthur's Bar & Grill and what the happy hour deal is, she said "all day Sunday" - no such thing as happy hour on a Sunday here.
Not sure I'd come back as rooms and WiFi are key to my business travels - all needs to feel comfortable and work properly.
23.11.2025
It was a pleasant stay for us..got upgraded from Executive king room to Suite. Thanks but unfortunately not eligible for club access..
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POIs near hotel
Kuala Lumpur Tower (5 min)
421-metre telecommunications tower with observation deck offering 360-degree city views. Open 09:00–22:00.
Aquaria KLCC (10 min)
Southeast Asia's largest aquarium with over 60,000 marine and freshwater specimens across multiple zones.
Berjaya Times Square Theme Park (1.4 km)
Indoor theme park in a shopping mall featuring rides and attractions for all ages.
National Textile Museum (1.6 km)
Free museum showcasing Malaysian textiles and fabric heritage since 2010. Daily 9am–5pm.
Kuala Lumpur City Gallery (1.6 km)
Museum featuring an intricate city model on the first floor. Open daily 9am–6:30pm except Tuesdays.
Cafe and Restaurants near hotel
Японски ресторант "Зипангу" (1 min)
11, Jalan Sultan Ismail
Reviews14.12.2017
An upmarket Japanese restaurant in KL. Came here for lunch as the set lunch provided is worth for the price paid. Everything is good especially the sashimi is thick and very fresh too. The staffs are very friendly and attentive too.
20.11.2017
Food Quality : 4/5
Service : 4.5/5
Value for money : 4/5
Ambience : 4/5
Service : 4.5/5
Value for money : 4/5
Ambience : 4/5
05.10.2017
Zipangu . Super Dining operates under the Nadaman Group of Japan. They have a fantastic menu of Japanese cuisine and fusion foods.
13.04.2017
The food here is really good. Their buffets are also really worth it. Would recommend their eel.
11.04.2017
One of the more authentic Japanese restaurants in town. You will be served by Japanese chef & captain ~ feel good? ???? #porkfree
Restaurant «Lafite» (1 min)
11, Jalan Sultan Ismail
Reviews15.12.2017
22.04.2017
Ok
29.03.2017
One of the better French restaurants in KL.
Cozy, romantic and perfect for the special occasion. Price wise is on par for its class.
Food is creative yet not too adventurous.
Truly enjoyed the evening.
Cozy, romantic and perfect for the special occasion. Price wise is on par for its class.
Food is creative yet not too adventurous.
Truly enjoyed the evening.
05.11.2016
Not a bad place to try out. But there are many other French restaurants in town to compare with these days. Hence, Lafite would need to up their game a bit.
08.09.2016
Too expensive to an ordinary residents in town ! Only for the super rich
Atmosphere 360 Revolving Restaurant (5 min)
Menara Kuala Lumpur, Jalan Puncak
Reviews02.01.2018
Great view, good for first timers. Nice ambiance for family. Price a lot! It costs about 220 ringgits. New year Eve price was at c. 888, have to book early, food variety is decent but the taste in general was OKAYish (you must be thinking what?), that's how felt. Interestingly, I took my family on Jan/01, tried for a walk-in lunch but didn't get slots..so ended up in the North Indian &Mugalai cuisine near the ticket counter on the same floor ( next to the Pizza restaurant) and found the food quality much beyond decent. They we're quick. Food for 5 adults (including 3 of us less than 30years) and it costed us 225!
31.12.2017
The view is absolutely fantastic and the slow rotation makes it even better. Service was good, however the food is mediocre and unworthy of the location, it's the sort of buffet you'd expect from your average hotel breakfast or food court. This place deserves (much) better.
20.12.2017
Visited here for Hi-Tea (3:30 PM to 5:30 PM), Desserts are tasty, Coffee & Tea or so so.. Over all ambiance is very nice. Worth visiting.
03.12.2017
Unique experience and highest restaurant in Malaysia. Worth to try. Varieties of continental and local favourite dishes. Price is on higher side but your memorable experience will compensate that.
25.10.2017
Stunning views in a nice setting. Book the 18:30 setting and you get to see the city change from day to night. The selection of food is impressive and the quality good. The only downsides are the excited people running between tables to get the best photo and the crowds on the way to the elevator. Wee worth doing in a group or as a couple.
Frequently asked questions about Shangri-La Kuala Lumpur
What types of rooms does Shangri-La Kuala Lumpur offer?
The hotel offers Deluxe Double room, Executive Double room, Horizon Club Executive Double room, Premier Business Double room, Executive Interconnecting room, Family Executive Double room, Premier Selection Suite, Specialty Suite, Family Premier Suite, Malaysian Suite, and Royal Suite.
Is there a kids' pool and childcare services available?
Yes, the hotel provides a children's pool and nanny services for an additional fee.
Are pets allowed at Shangri-La Kuala Lumpur?
No, pets are not allowed in this hotel.
How far is the hotel from Kuala Lumpur's major landmarks?
The Petronas Towers are 1.1 km away, Kuala Lumpur Tower is 1.2 km, and Merdeka Square is 2 km from the hotel.
What dining options are available inside the hotel?
There are six restaurants and a bar within the hotel, including a buffet restaurant.
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